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Most frequently asked questions

General

Setting up a fundraiser

Editing the fundraiser

Fundraiser management

Additional features

End of fundraiser

General

Are my personal data and documents safe on 4fund.com?
Are my personal data and documents safe on 4fund.com?

Document templates
Document templates

Profile verification

How can I verify my private profile on 4fund.com?
How can I verify my private profile on 4fund.com?

How long does verification take?
How long does verification take?

What kind of documents do I need to send during verification?
What kind of documents do I need to send during verification?

Can people donate to my fundraiser before I verify my account?
Can people donate to my fundraiser before I verify my account?

Do I need to send a photo of my ID during verification?
Do I need to send a photo of my ID during verification?

Can I cover or blur part of the data on my identity document?
Can I cover or blur part of the data on my identity document?

Why was my account verification rejected?
Why was my account verification rejected?

If your automated verification was unsuccessful, it is usually due to one of the following common reasons:

  • Data mismatch – the personal details entered in your identification form do not exactly match the information on your identity document.
    Note: Please check your inbox (including your spam folder) as our system automatically sends an email notification in this case. You may simply need to review and confirm your data via the link provided.
  • Document issues – your identity card or passport has expired, or the document type is not supported by our system.
  • Poor photo or video quality – the photos of your ID were blurry, reflective, had information covered, or the edges of the document were cut off. Alternatively, your facial verification video may have been unclear or taken in poor lighting.

If your verification is rejected, please contact us, and we will check your application and assist you in completing the process successfully.


PEP - what does it mean?
PEP - what does it mean?

What should I do if by mistake the PEP declaration has been marked in error?
What should I do if by mistake the PEP declaration has been marked in error?

Organisation verification

How do I verify a corporate or organisation account?
How do I verify a corporate or organisation account?

How long does organisation account verification take?
How long does organisation account verification take?

Fundraiser description verification

When is it necessary to verify my fundraiser description?
When is it necessary to verify my fundraiser description?

How can I verify the fundraiser description?
How can I verify the fundraiser description?

What kind of documents do I need to provide to verify my fundraiser?
What kind of documents do I need to provide to verify my fundraiser?

How long does fundraiser description verification take?
How long does fundraiser description verification take?

General

Donations

Reccuring fundraisers

Reccuring payments

Withdrawals

Support tiers

Taxes & Invoices

Other

Other

Other

What if my authentication code has not arrived?
What if my authentication code has not arrived?

What if the authentication code does not work?
What if the authentication code does not work?

Other

Other

Other

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