Need help?
Most frequently asked questions
General
Setting up a fundraiser
Editing the fundraiser
Fundraiser management
Additional features
End of fundraiser
General
Profile verification
Organisation verification
Fundraiser description verification
When is it necessary to verify my fundraiser description?
When is it necessary to verify my fundraiser description?
As a licensed Payment Services Provider, we operate under strict financial regulations to ensure the highest level of safety and security for both organisers and donors. In order to protect our community against fraud, we are legally required to verify the description and purpose of a campaign in the following four specific situations:
- When you want to launch an official fundraiser promotion.
- When the balance of a single fundraiser exceeds EUR 5,000.
- When you collect a total of more than EUR 12,500 across all fundraisers on your account.
- When we receive a report of abuse or have doubts regarding the reliability of a specific campaign, regardless of the amount raised.
General
Donations
Reccuring fundraisers
Reccuring payments
Withdrawals
Support tiers
Taxes & Invoices
Other
Other
Other
Other
Other
Other
Are you looking for a fundraiser?
No answer to your question above?
Log in to write to us via the contact form.




































