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What if my authentication code has not arrived?
What if my authentication code has not arrived?
If you are waiting for your authentication code and it hasn’t arrived yet there are some things you can do:
- Check your spam folder: If you find a message with a code in the SPAM folder, mark it as a safe message so that the problem does not arise again in the future. Also make sure that your mailbox is not full.
- Wait a little longer: It is rare but possible that there could be a delay.
- Request a new code: If you have waited more than 5 minutes then request a new code.
- Switch to an SMS authorisation method: the authorisation method can be changed under 'Settings' -> 'Limits and authorisations' -> 'Authorisation method' -> 'SMS message' (alternatively, if you have problems receiving codes sent in SMS - change the authorisation method to e-mail).

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