4fund.com Vilkår for brug - Find ud af de vigtigste ting om platformens tjenester, før du starter en indsamlingskampagne.

In brief, or what you should know before starting a Fundraiser.

How does 4fund.com work?

4fund.com is a tool that enables you to raise funds for almost any purpose. With the support of other users of our site, you can collect donations to achieve your goals.

Using our website is free of charge. We do not impose any commission on deposits or withdrawals nor any fee on creation and functioning of your Fundraiser. We will, however, ask you and your Supporters to make a small optional donation to our account when making transfers to or from a Fundraiser. You will be able to freely adjust the amount of said donation or refrain from making it if you just don’t feel like supporting us. Premium options, such as promoting your Fundraiser on our website, are the only services for which we impose mandatory fees.

It is important that you state clearly what the purpose of your Fundraiser is - if you describe it in detail, you will get more interest from the Supporters who will know exactly what they are donating for. Besides, when collecting donations, you enter an agreement with your Supporters, so it is important to specify its terms. Even if you offer no nothing in return for the donations, the description of your Fundraiser will tell your Supporters how you are going to use the raised funds and they may expect you to act as you promised.
Account verification - when can you start collecting donations?

We act as a licensed payment services provider. To provide such services we need to comply with the applicable anti-money laundering and countering the financing of terrorism regulations. This requires us to verify the identity of our customers before we give them the option to raise money on our Website.

We have done our best to make this process as quick and easy as possible. To verify your identity you will just need a valid National Identity Card, Passport or Residence Permit issued in one of the European Economic Area countries. Once you fill in your personal data in the identification form on our website, you will be directed to a widget provided by our partner - Onfido limited with its registered office in Great Britain. It will guide you through the identity verification process that should take no longer than 5 minutes.

In order to withdraw the funds gathered on your Fundraisers you will also need a Mastercard or VISA payment card. After your identity is verified, and before the first withdrawal you’ll need to provide the details of your card on a secure site, where you will verify your card. After a payment card is assigned to your 4fund.com account, all withdrawals will be made to the bank account of the card, in near-real time thanks to the VISA Direct ® and Mastercard Send ® solutions.

Important! Please check in advance if your bank supports the VISA Direct ® or Mastercard Send ® solution - in the case of some banks, they might be currently unavailable, which will make withdrawals impossible. If your bank does not support VISA Direct ® and Mastercard Send ® solutions yet, we recommend that you acquire a payment card from a provider that does, such as e.g. ZEN, before you decide to withdraw the funds you collected with us.

There are a few ground roles for a 4fund.com account:
1. Only natural persons can open an account by using our standard online registration and verification. If you represent a legal person or other entity, you may contact us at or by using a special form available in the registration process and verification process and we may decide to open an account for it. If we do so, we will guide you through the onboarding process. Please note that the following Regulations directly apply only to accounts of natural persons. For legal persons or other entities, their provisions may be applied differently and we may further specify the terms of use of the Website in a separate agreement.
2. To create a 4fund.com account, you must be a resident of one of the European Economic Area countries. You will also need to be a holder of Mastercard or Visa payment card issued in one of the European Economic Area countries by a financial institution that supports the VISA Direct ® or Mastercard Send ® solution to withdraw the funds collected on your Fundraiser;
3. One person can only hold one 4fund.com account. You can, however, organise as many Fundraisers as you like;
4. An account may only belong to one person. We do not offer shared accounts. You are also not able to transfer your account to someone else;
5. Only one card can be assigned to your 4fund.com account at a time. You may change the card linked with your 4.fund.com account, though there is a limit of no more than 3 such changes in 30 days.
Fundraiser’s purpose verification

We attach great importance to the security and reliability of Fundraisers that are organised on our site. We believe that Supporters have the right to know that when they donate to a specific Fundraiser, their money will be spent exactly as its description states. Therefore, we have introduced procedures of Fundraisers’ verification.

In this process we will ask you to provide the documents that will prove that the purpose of your Fundraiser and any relevant information you provide in its description are true. Any Fundraiser may be subject to verification at any time. Verification is mandatory if the sum of the collected funds exceeds 5.000 € on one Fundraiser or the overall sum collected on all your Fundraisers exceeds 12.500 €. From the moment we start the verification, until this procedure is completed, you will not be able to withdraw the funds from your Fundraiser. Please remember to keep all the invoices, transfer confirmations, or any other relevant documents.

The documents we will ask you to provide depend on the purpose of the Fundraiser and the circumstances stated in its description. For example, if you are fundraising to gather money for treatment, you should be able to provide the documents to prove the medical condition that you describe. If, after you've made withdrawals from your Fundraiser, any suspicions arise regarding the actual spending of the funds, we may also ask you to provide us with documents that will show how the money was spent.

You will be able to upload all the required documents as scans or photographs directly at your User Profile on 4fund.com. Our employees will guide you through the verification process and will remain at your disposal for any questions you may have.

It is important that you regularly check the inbox of an email that you have provided us. If we start the verification process and don’t get the required documents from you in 14 days, we may stop your Fundraiser and return its balance back to the Supporters.
What can you fundraise for and what is forbidden

On 4fund.com you can fundraise for almost anything, as long as it remains within the boundaries of law. You can gather money for charity, as well as for your private goals. We do not judge your Fundraiser’s purpose based on political or social beliefs and it is not up to us, but to your Supporters, to decide whether it is worth donating for.

Still, there are some activities that are prohibited on 4fund.com:
1. You may not fundraise for any purpose that would be illegal in your country or in Poland (the country of our registered office). Polish law does not prohibit most Fundraisers' purposes, but with one notable exception - you may not fundraise to cover fines or bail imposed in the criminal proceedings.
2. The purpose or the description of your Fundraiser may not endorse, support or promote hatred, violence, discrimination, terrorism, fascism or other totalitarian regimes, or publicly condone crimes.
3. You may not harm, slander or defame anyone through your Fundraiser. This applies both to your Fundraiser’s purpose and its description. You may fundraise to finance legal proceedings against someone (e.g. to pay lawyers fees), but if you indicate any circumstances that may defame someone in the description of your Fundraiser, and that someone raises objections to us, you will have to prove that what you write is true with an appropriate official document (e.g. a relevant court judgment). Remember that 4fund.com is neither a court of law nor a place of dispute resolution.
4. You may not fundraise to buy weapons (regardless of legality of such purchase).
5. You may not fundraise to finance gambling, prostitution or pornography (regardless of legality of such activities).
6. You may not use 4fund.com to finance or spread misinformation or fake news. If we find what you write in your Fundraiser’s description doubtful, we will need you to prove it. Keep your Fundraiser’s description true and verifiable.
7. You may not offer shares in companies for donating to your Fundraiser or construct a Fundraiser where the donations would be treated as loans to you from your Supporters.This is because we are a donation-based crowdfunding site, not an equity crowdfunding one - if your business plan includes such a solution, we suggest you use a specialized site.
8. You may not Fundraise for paramilitary organisations or other organisations that would act in fields that are restricted to state authorities;
9. You may not fundraise to support the Russian Federation or any other sanctioned country or region;
10. You may not fundraise to finance any project that is subject to an applicable permit (licence, concession etc.) that you do not possess.
Liability

As an Organiser of a Fundraiser, you are solely responsible for all the obligations that arise from it. You are the one that has to ensure the collected funds are used for the purpose stated in the Fundraiser’s description, and it is up to you to deliver the subject of any Offers to the Supporters if you made them. You are also obliged to assess and fulfill any tax duties that arise from the donations you acquire.

Any agreement that is struck by the fact of organising and supporting a Fundraiser (including agreement concerning any Offers that you have made) is concluded between you and your Supporters. We do not become a party to such an agreement and therefore we bear no liability for meeting the purpose of a Fundraiser or fulfillment of other obligations by the Organiser.

Although we do our best to prevent fraudulent Fundraisers, we offer no guarantee that a specific Fundraiser will not turn out to be a fraud. We might (and will) report any confirmed frauds on our site to the competent authorities, and - unless otherwise instructed by such authorities - return the Donations back to the Supporters up to the current balance of a Fundraiser. We bear no responsibility for restitution of funds that the perpetrator has already managed to withdraw from their Fundraiser’s Account, however.

If you are considering supporting a Fundraiser but have doubts about its reliability, you can always contact the person organising it by clicking the “Contact the organiser” button on their Organiser’s profile and ask for further explanations.

If you suspect or have information on a fraud or other abuse on a Fundraiser, please report it to us. If you have any specific first-hand information on the situation, or are in possession of documents that might help to prove the abuse, include them in your report. We take all abuse reports seriously and if the report raises suspicion on the actual abuse, we always start our verification procedures and block the withdrawals until they are done.
Fundraisers for the Beneficiary

On 4fund.com you may fundraise for your own purposes as well as to help someone else. If your Fundraiser is organised to help realize someone else’s goals - e.g. to fund treatment for your relative, to help a victim of a house fire, or to donate to a specific charity organization, we call the person that will ultimately benefit from your Fundraiser ‘the Beneficiary’. Both individuals and organizations can become Beneficiaries.

You will need the Beneficiary's written approval to organise a Fundraiser for them, as well as their consent to you providing us with their personal data and documents for the Fundraiser’s verification procedures. This should come with a scan of the Beneficiary’s ID (ID of a representative authorized to grant consent on behalf of the organization in the case of legal persons). You will find an applicable form of Beneficiary’s consent on our website.

If we start the verification procedure of your Fundraiser, we will ask you to provide the Beneficiary’s consent in addition to the standard set of documents needed to prove the veracity of the Fundraiser's description. In order to avoid problems, you should acquire them before you start the Fundraiser and keep them at hand.

Obtaining and maintaining the Beneficiary’s consent and documents is your duty as an Organiser of a Fundraiser. Therefore, you will not be able to finish the Fundraiser’s verification process if you don’t have them, which might ultimately result in your Fundraiser being stopped and the gathered funds returned back to the Supporters.

Even if you organise a Fundraiser for a Beneficiary, you are still our customer and the only person that has a legal agreement with us. The Beneficiary is not entitled to demand that we transfer the funds gathered on the Fundraiser directly to them and is not treated as the funds’ owner. The conditions upon which you will transfer the funds to the Beneficiary or use them to support their goal should be agreed between you two. However, the Beneficiary may report to us that the funds might have been misused, in which case you will be asked to prove how you spent them.
Offers and Auctions

On 4fund.com you may make Offers to your Supporters in return for their Donations. This is entirely optional - your Fundraiser may also be based on a pure donation model. It may make your Fundraiser more popular, enable you to treat your Fundraiser as a source of income for your work or as a place to sell the wares you offer, however.

Any item, service or intangible asset that the Organiser undertakes to provide to the Supporter in exchange for a Donation in a fixed minimum amount made to their Fundraiser can be an Offer (making the Donation, in fact, a payment for the Offer rather than a donation in strict meaning). If the Organiser makes any Offers on their Fundraiser, a Supporter may choose an Offer from the list and make a Donation in at least the minimum amount stated as the Offer’s price. A contract is struck between the Organiser and the Supporter, the subject of which is the transfer of the purchased Prize to the Supporter.

We are not a party to the agreement concluded between the Supporter and the Organiser who made the Offer and are not responsible for the delivery of the promised subject of the Offer. If the Supporter informs us that the Organiser has failed to fulfill their obligation, we may, however, ask the Organiser to provide us with a relevant proof of delivery. In such an instance, if we do not receive it or it raises doubts, we may provide the data of the Organiser to the Supporter in order to enable them to pursue their claims outside 4fund.com. We may also block or delete the User Account of an Organiser who fails to fulfill their obligations towards the Supporters who bought the Offers.

Offers may be made at the "Buy Now" option, where the Organiser indicates the minimum amount for which the Offer can be purchased (it is possible to purchase the Offer and support the Fundraiser with an amount higher than the minimum payment amount set by its Organiser making the Offer), or offered on an Auction.

If an Offer is connected with an Auction, bids may only be submitted by logged in Registered Users. The User that has placed the highest bid to purchase the Offer until the Auction is over can claim the Offer. They have 24 hours to pay for the Offer by making a Donation to the Fundraiser in their bidding amount - if they do not do so, the Organiser may decide to sell it to the person who submitted the next highest bid.
Founders’ Offers

Apart from the Offers made by the Organiser, Offers on their Fundraiser may be made by other Verified Users of our Website, as an alternative way of supporting a Fundraiser apart from making a Donation to it. Such Offers are called ‘Founders’ Offers’ and may be made only if the Organiser has enabled such an option for a given Fundraiser.

Founders’ Offers work similarly to the regular Offers, and may be made at the ‘’Buy Now” option or on an Auction. When such an Offer is bought, two separate agreements are made - a sales agreement between the Founder and the buyer of the Offer, and a donation agreement between the Founder and the Organiser of the Fundraiser. The amount of payment for the Offer is transferred directly to the Fundraiser’s Account of a Fundraiser to which the Founder’s Offer was connected.
Donation Boxes

Any Registered User can support chosen Fundraiser thanks to the Donation Box feature. A Donation Box allows Users to create a copy of an original Fundraiser created by the Organiser, and to add a custom description and title to their Donation Box. A Donation Box can be created for any Fundraiser unless the Organiser disables this feature for a specific Fundraiser(s). It is important to note that a Donation Box is not a separate Fundraiser - all funds collected on a Donation Box are directly transferred to the Fundraiser’s Account, making its Organiser the sole owner of the donations collected through your Donation Box. A Donation Box helps to identify a separate group of Supporters who make donations to the Organiser’s Fundraiser through a Donation Box. Creating a Donation Box allows you to support a selected Fundraiser and the Organiser will be informed of the funds collected through your Donation Box. This service is perfect for managing large Fundraisers (e.g. organised by charity foundations), where each Donation Box may indicate the amount of funds collected thanks to the efforts of each individual volunteer.

DEFINITIONS

The terms used in these regulations have the following meaning:
1. Auction - a way of selling the Offers in which Registered Users may submit bids on the Offer and the highest bidder is entitled to buy the Offer by making a Donation in his bidding amount in 24 hours after the Auction is over.
2. Authentication code - a one-time authentication code used to authorize payment transactions.
3. The Beneficiary - any person (natural or legal) that is ultimately to benefit from a Fundraiser, but is not its Organiser.
4. Digital Offers - Offers that consist of data which are produced and supplied in digital form (e.g. photos, movies, songs), that may be uploaded by the Organiser directly to the Website and downloaded by the Supporter who bought them.
5. Donation Box - a service that allows Registered Users to support the Organiser by creating a copy of a Fundraiser where they can collect funds on their own behalf (identified by their first and last name) for the benefit of the Organiser.
6. Donation Box’s Organiser - a Registered User who created a Donation Box for a selected Fundraiser.
7. Donations - funds obtained by the Organiser from the Supporters for the implementation of the Project.
8. EEA - European Economic Area, i.e. countries members of the European Union as well as Iceland, Liechtenstein and Norway.
9. Fixed Beneficiary - an entity verified by us and listed on the list of Fixed Beneficiaries available on our Website for the benefit of which Fundraisers may only be created following the rules set in pt. 4.20-4.23 below.
10. Founder - a Verified User making Founder’s Offers on Fundraisers organised by other Users.
11. Founders’ Offers - Offers that are made on a Fundraiser by Verified Users other than the Organiser themself, where the amount of payment for the Offer is a Donation to the Fundraiser to which the Founder’s Offer was connected.
12. A Fundraiser - a collection of funds created on the Website by the Organiser for the realization of the Project specified in the Fundraiser’s description.
13. Fundraiser’s Account - a virtual payment account maintained by us separately for each Fundraiser organised on the Website, where the Donations are collected and made available for the Organiser’s withdrawal.
14. Login - the User's e-mail address indicated by the User when registering on the Website, which also serves the User's identifier on the Website.
15. An Offer - any item, service or intangible asset that the Organiser undertakes to provide to the Supporter in exchange for a Donation to their Fundraiser in a procedure stipulated in pt. 8.
16. The Organiser - a User that has organised a Fundraiser.
17. Organiser’s Bank Account - a bank account of the payment card assigned to the Organiser’s User Account.
18. Password - a unique string of at least 8 characters, including min. one capital letter and one number or special character, selected by the User during registration on the Website, which enables and secures access to the User Account.
19. Project - any manifestation of business, coltural, scientific, social or private activity, for the implementation of which the Organiser collects funds via the Website;
20. PSA - Polish Payment Services Act of August the 19th 2011, as amended;
21. Registered User - a User that has registered a 4Fund.com User Account by stating their name and surname, providing and verifying an e-mail account and setting up a Password.
22. Recurring Support - optional cyclical payments to a chosen Fundraiser made each month automatically from the Supporter’s payment card in a chosen amount.
23. The Regulations - these regulations altogether with all their attachments.
24. Supporters - Users of the Website who make Donations to the Organiser’s Fundraiser.
25. User - any person of age using the Website.
26. User Account - an account on the Website made available to the User, which is created automatically after completing the registration process on the Website. The User Account is created based on the Login and is secured with a Password.
27. Verified User - a Registered User that has verified their identity as described in pt. 3.3 of these Regulations;
28. we, our, us - Zrzutka.pl sp. z o.o., a limited liability company (spółka z ograniczoną odpowiedzialnością) with its registered office in Poland, al. Karkonoska 59, 53-015 Wrocław, with TIN (NIP) number 8992796896, entered into the Companies Registry (KRS) under the number 0000634168 acting as a payment services provider licensed by Polish Financial Supervision Authority (Komisja Nadzoru Finansowego) with license number IP48/2019;
29. The Website - 4fund.com with all its subdomains;
GENERAL TERMS
1. 4fund.com is a platform that allows Users to create and manage crowdfunding campaigns to raise funds for business, coltural, scientific, social, sales and private Projects.
2. These Regulations define the terms and conditions of using the Website. The Regulations specify the rights and obligations of the Users as well as our rights, obligations and responsibilities, together with conditions for the provision of payment services by us. The regulations also constitute the basis for concluding contracts between the Users via the Website.
3. The condition for using the Website is to carefully read the Regulations along with attachments and accept them. By selecting the option "I accept the Terms of use" during registration on the Website, the User declares that they have read the terms of these Regulations and that they are understandable to them and undertake to comply with their provisions.
4. Creating Fundraisers is available to Registered Users only. In order to accept Donations on the Fundraisers and make withdrawals, it is necessary for the Organiser to complete the identity verification process stipulated in pt. 3.3 and to assign a payment card to their User Account.
5. We are an intermediary that enables the conclusion of contracts between the Supporter and the Organiser. Depending on the situation (whether there are any Offers on the Fundraiser), it is the conclusion of a sales contract or a donation contract between the Supporter and the Organiser. We are not a Party to such contract and take no responsibility for its execution, other than arising from the correctness of the payment services we provide. The contract’s terms are determined by the description of the Fundraiser, including any Offers or any other benefits in return for the Donations the Organiser might have offered.
6. Any agreement between the Organiser and a Supporter is effective from the moment the Donation is received on the Fundraiser’s Account. The Fundraiser’s Organiser is regarded as an owner of all the funds gathered on Fundraiser’s Account.
7. Our payment services are limited to providing Fundraisers’ Accounts and processing withdrawals from them. The terms of providing these services are further specified in Appendix 1 to the Regulations - the Framework Contract. Donation payments are processed by an external licensed payment services providers - PayU S.A. with its registered office in Poland or UAB ZEN.COM with its registered office in Lithuania.
ACCOUNT CREATION AND IDENTITY VERIFICATION
1. In order to create a new 4fund.com account and become a Registered User, you need to fill in all the fields in the registration form available on the Website by stating your name, surname and email address, as well as setting a password. Once you confirm your email address by typing in a digit code we send you by an email, your User Account will be registered and you will be able to log in. The email you provide us with will be the primary form of communication between us and the address where you will be receiving digit codes needed for two-step verification of some transactions or actions on the Website.
2. The name and surname you state on the registration form must be true and match the data we will later confirm in the identity verification process.
3. To become a Verified User, you will need to complete an identity verification procedure by clicking the ‘Account verification’ button on your dashboard after logging in and following the steps indicated on the screen. You will need to fill in a slightly longer identification form where we will collect your data that we are obliged by law to identify, after which you will be redirected to an Onfido Ltd. widget where you will need to provide a photo of your identification document (EEA - issued National Identity Card, Passport or Residence Permit) and perform a short liveness check. The data that you provide in the identification form must match the data confirmed in the verification process - if the data differs, you will be unable to complete the verification. After Onfido Ltd. confirms your data, your account will be verified.
4. The data you provide during the verification process must be true and your own. Using another person's data and/or documents in the verification process is prohibited and may be subject to criminal prosecution. If we become aware of the use of such data or documents, we may block the User’s Account and report the matter to the relevant authorities.
5. Each User is allowed to have only one User Account, and each User Account may only belong to one individual. We may delete duplicate or shared accounts with no prior notice as well as take measures to prevent creation of such accounts.
ORGANISING AND SUPPORTING FUNDRAISERS
1. To create a Fundraiser, the Organiser must state its title, provide its description and state the sum needed to meet the Fundraiser’s purpose. The Organiser may also optionally add photos and make Offers on the Fundraiser.
2. The purpose of the Fundraiser may not be illegal according to the Polish law as well as according to the law of the country of its Organiser’s residence. Regardless of the legality of such purpose, it is also forbidden to create Fundraisers:
  1. that promote, condone or support crimes, hatred, violence, fascism, totalitarianism, terrorism, discrimination, or infringe personal or intellectual rights of other person;
  2. that would finance the purchase of weapons;
  3. that would finance prostitution, pornography or gambling;
  4. that offer shares in companies as Offers or promise them in Fundraiser’s description;
  5. that would treat the Donations as loans from the Supporters to the Organiser;
  6. that would serve as a way of collecting payment for services or purchase of goods that are not clearly described in the Fundraiser’s description while the Fundraiser is falsely described as based on a pure donation model;
  7. to finance paramilitary organisations or other organisations that would act in fields that are restricted to state authorities;
  8. to support the Russian Federation or any other sanctioned country or region;
  9. to finance any project that is subject to an applicable permit (licence, concession etc.) that you do not possess;
  10. to forward spam messages or content.
  If you organise such a Fundraiser we may delete it and return the Donations back to the Supporters, as well as suspend or delete your User Account.
3. The description of the Fundraiser must be comprehensive enough to let us and the potential Supporters identify precisely what the funds are being raised for. Any circumstances stated in the description must be true and verifiable. It is forbidden to use derogatory language, leave the description blank or incomprehensive, as well as to insult or defame anyone while describing the Fundraiser’s purpose. We may temporarily block your Fundraiser and ask you to change such a description within a specified time, after which we may delete your Fundraiser if you don’t comply. In the case of obvious or drastic violations, we may also delete your Fundraiser without prior notice and delete or suspend your User Account.
4. We may provide automated, AI-based tools on the Website to help the Organiser generate a description of their Fundraiser in accordance with their instructions. In such a case, the Organiser has the ability to freely adjust, change or modify the machine-generated description. Using these tools is only intended as an aid in formulating the description and in no way waives the Organiser’s responsibility for the Fundraiser’s description being compliant with the Regulations, particularly pt. 4.3. above. The Organiser is obliged to duly check and - if necessary - modify the description before accepting it. AI-based tools may also be used to create images (cover photos) on the Fundraiser’s page, descriptions of the Offers made on the Fundraiser and the Fundraiser’s title - if the Organiser decides to use them, the above mentioned rules apply accordingly. Any images created in this way will be clearly marked as AI-generated.
5. If your Fundraiser aims to collect a sum of 35.000 € or higher, its description should also include an indicative cost estimate showing the expected expenses that will be covered from the raised funds, together with the priority with which they will be settled. It should also - if possible - state the purpose to which the surplus money gathered will be spent if the expected sum is exceeded and may state an alternative purpose if the goal is not met and can be realized only with the aimed amount. This does not apply to Fundraisers created on behalf of the Fixed Beneficiary. However, for security reasons in a given case, we may require the cost estimate to be added in the description of such Fundraiser.
6. From the moment the first Donation to a Fundraiser is made, it is forbidden to change its Beneficiary or its purpose. If we become aware of such a change, we may delete the Fundraiser and return its current balance to the Supporters. You may only change the description to further specify the original Project or to describe new circumstances concerning its purpose. To prevent changing the purpose of a Fundraiser, we may limit or block the ability to change its description, especially when the Fundraiser’s purpose has already been verified as stipulated in pt. 5.
7. As an exception from the restriction made in pt 4.6., if the sum expected to be gathered on your Fundraiser is significantly exceeded, and the description didn’t state a purpose for the use of the surplus funds, you may contact us and we may allow you to state a purpose to which the surplus funds will be used. We may also ask you to state such an additional purpose if you didn’t contact us. Such an additional purpose should be as close as possible to the original purpose of the Fundraiser (e.g. to help other people in a situation similar to the Beneficiary’s case or to donate to a specific charity that helps in such cases).
8. In the case of Fundraisers organised for the Beneficiary it is necessary to acquire - before starting a Fundraiser - such person’s written approval to the Fundraiser being organised as well as consent to us processing their personal data together with their ID scans (in the case of natural persons) or documents showing the authorization of a specific person to act on behalf of the Beneficiary, consent of a person with such authorization to organise a Fundraiser for such Beneficiary and a scan of their ID (in the case of Beneficiaries who are not natural persons) - forms available here. We may request the above documents during the verification procedures described in pt. 5 of the Regulations or at any other time. In the event of the Beneficiary's refusal to conduct the Fundraiser for their benefit or failure to deliver the documents described above within the prescribed period (not shorter than 7 days), we may delete the Fundraiser and return its balance back to the Supporters.
9. In the case of the Beneficiary’s death, or if the Fundraiser’s purpose cannot be met out of reasons objective and independent from its Organiser, the Organiser should immediately notify us of this fact. We will temporarily block the Fundraiser, and its Organiser may, as they choose:
  1. order us to return the Fundraiser’s balance back to the Supporters, in which case the Fundraiser is deleted afterwards or;
  2. set a new purpose of the Fundraiser, in which case the Organiser should change its description stating this new purpose as well as prepare a message to the Supporters, notifying them of the event that made the Fundraiser’s original purpose impossible to achieve and of the new purpose that it will serve. The message should be sent to us to and we will post it to all of the Fundraiser’s Supporters. The withdrawals from the Fundraiser’s Account will remain blocked for the period of 14 days after the message has been sent, in which time the Supporters may contact us directly asking for the refund of their Donations. We refund the Donations when asked, up to the balance of the Fundraiser. After the 14-days have passed, the Supporters are considered to have accepted the new purpose, and the Fundraiser may be continued freely.
  From the moment we acquire information of the Fundraiser’s purpose becoming impossible to achieve until the Organiser chooses one of the solutions given in pt. 4.9.1. or 4.9.2. above, we also refund any Donations when the Fundraiser’s Supporters contact us with such a request (up to the Fundraiser’s balance).
10. The Fundraiser’s Organiser bears responsibility for any chargebacks directed against the Donations made to their Fundraiser. We may deduct any costs incurred by such chargebacks from the account of the Fundraiser or - if the balance on the Fundraiser is insufficient to cover them - from the accounts of other Fundraisers of the same Organiser.
11. To donate to a Fundraiser and become its Supporter you need to choose one of the payment methods available on the Website, set the amount of payment (minimum Donation is 1 €) as well as state your email and accept these Regulations and Privacy Policy. You may also optionally state your name and surname. Unless otherwise stipulated in the Regulations (e.g. in the case of Recurring Donations), you don’t need to be registered or logged in on the Website to donate. The Donation payment process is handled by external payment service providers and is not part of the payment services provided by us - therefore it is necessary to accept their terms of service as well to make a Donation.
12. The Fundraiser’s Accounts are held in euro currency. Any Donations made in other currencies or withdrawals to the bank accounts held in other currencies may be subject to third-party exchange fees and rates. However, when making a Donation using Google Pay, Apple Pay or Pay By Card payment method, the Supporters may choose to make the payment in a currency other than euro. In that case, the funds will be exchanged to euro currency by our partner after they’ve been debited from the Supporter’s account - the Supporter will be provided with the exact information on the amount in euro currency that will be credited to the Fundraiser’s Account and their own account will be debited in the amount set by them in their chosen currency. Please note, that if the chosen currency differs from the currency of the Supporter’s account to be debited, third-party exchange fees and rates still may apply.
13. Making withdrawals from the Fundraiser’s Account is available after the Organiser assigns a VISA or MasterCard payment card issued by a bank or other financial institution that supports the VISA Direct ® and/or Mastercard Send ® solution (respectively) to their User Account, which they may do immediately after completing the identity verification procedure stipulated in pt. 3.3. or at any later moment from their User Account. Assigning the card to the User Account requires providing its data and performing verification in which a small charge will be made to the card and automatically returned to its account. The Organiser should be an owner of the bank account to which this card was issued - using someone else's card may result in an inability to assign the card to the User Account. The Organiser may change the card assigned to their User Account at any time, however, each time it must be a card issued for their own bank account. Only one card may be assigned to the User Account at a time. The Organiser may change the payment card assigned to their User Account no more than 3 times in 30 days. All withdrawals will be made to the bank account to which the card assigned to the User Account was issued. The Organiser may withdraw the money up to the current balance of the Fundraiser's Account.
14. If the Organiser experiences issues when attempting to make withdrawals to a VISA or MasterCard payment card or assigning such a card to their User Account, they should contact us by email at . We will then provide the Organiser with step by step instructions on the solution, which may include making withdrawals to a ZEN account or by wire transfer to the Organiser's bank account held within an EEA-based bank.
15. Donation box can be created by any Registered User for a specific Fundraiser if its Organiser has not disabled such an option on their Fundraiser.
16. Each Donation Box's page contains information indicating that the funds are collected for the specified Fundraiser, as well as information on the total amount collected on this Fundraiser and the amount collected through the Donation Box.
17. The Donation Box is not a separate Fundraiser and may not serve a purpose other than the one stated in the description of the Fundraiser for which it was created (though it may serve a specific part of this purpose). The Donation Box's Organiser has no access to funds collected on the Donation Box. A separate payment account is not created for the Donation Box. Donations collected through a Donation Box are directly transferred to a Fundraiser’s Account for which the Donation Box's Organiser has created the Donation box and the money donated to the Donation Box is considered a Donation for the Fundraiser itself, meaning that even if the specific purpose of the Donation Box proves impossible to reach, the money should still be spent accordingly to the Fundraiser’s purpose. The Organiser of the Fundraiser is the sole owner of the donations collected through the Donation Box.
18. The Donation Box is not a payment service.
19. Deleting or disabling a Fundraiser results in deleting or disabling all Donation Box connected to it.
20. In order to create a Fundraiser for the benefit of one of the entities listed on the Fixed Beneficiaries list, the Organiser must follow the rules set below - such entities may not be Beneficiaries of the standard Fundraisers where the Organiser is able to withdraw the Donations to their own account. Such Fundraisers may be created by selecting the chosen organization from the list and following the steps on the screen. All of the funds gathered on such Fundraiser will be withdrawn directly to the Fixed Beneficiary’s bank account when the Organiser instructs us to make a withdrawal. If the Organiser delays the withdrawal, we – at the request of the Fixed Beneficiary – can make the withdrawal directly to the Fixed Beneficiary’s bank account, without the Organiser’s permission. Any disputes between the Organiser and the Fixed Beneficiary should be resolved without our participation.
21. After the Fundraiser is created, the Organiser can not revoke the priorly chosen Fixed Beneficiary. When a Fundraiser for the Fixed Beneficiary is created, the Fixed Beneficiary is informed of its creation via email. The Fixed Beneficiary may decline a specific Fundraiser for their benefit, in which case the Fundraiser is deleted.
22. A Fundraiser created for the benefit of a Fixed Beneficiary includes information that the funds are collected for the Fixed Beneficiary which is a party to the donation agreement concluded with Supporters. The Organiser is not a party to such agreement and is only supporting the Fixed Beneficiary in reaching their goal.
23. We can delete a Fundraiser for the benefit of a Fixed Beneficiary that would be organised disregarding the procedure described above, and return the Donations to the Supporters. However, before we do this, we will enable the Organiser to follow this procedure and - should the Fixed Beneficiary accept their Fundraiser - to continue it as if it had been organised following the procedure from the beginning.
24. If the Fixed Beneficiary deletes their account, all of the Fundraisers connected to it will be deleted. However, if there are funds on such Fundraisers, the Fixed Beneficiary should request the withdrawal first. After we carry out this order, Fundraisers will be deleted.
FUNDRAISER’S PURPOSE VERIFICATION
1. We may verify the purpose of any Fundraiser at any time, especially when we receive abuse reports, the Fundraiser’s declared purpose seems doubtful, impossible to achieve or illegal, the Fundraiser raises suspicions of fraud or other violation of these Regulations, or its purpose is charitable and the Organiser asks as to verify it in order to be able to purchase our advertising services for it. Verification is mandatory when the sum of funds collected on the Fundraiser’s Account is equal to or exceeds 5.000 €, disregarding any withdrawals made from the account. If the sum of the funds collected on all of the Fundraisers of one Organiser exceeds 12.500 €, disregarding any withdrawals, we may verify all or chosen Fundraisers created by this Organiser.
2. We will notify the Organiser of commencing the verification process by email. In the verification process we will ask the Organiser to provide us with documents that will support the veracity of the Fundraiser’s purpose, the set of which will be determined by the Fundraiser’s description. We may ask for the documents proving any substantial information (i.e. information that may influence potential Supporter’s decision on donating to the Fundraiser), and the authorisation of the Organiser to conduct a Fundraiser (Beneficiary’s approval). We may also base the verification on publicly available information concerning the Fundraiser or its Organiser if it is credible. In justified cases we may also rely on information or statements provided by the Organiser or third parties (e.g. the Beneficiary) or proof of spending the funds that have already been withdrawn from the Fundraiser’s Account before we decided to verify it. The method of a specific Fundraiser’s purpose verification is at our own discretion.
3. Any documents used in the verification process should be uploaded in scans or photographs directly from the Organiser’s User Account. They should be in English or Polish or provided with a certified translation to English or Polish, legible, of sufficient resolution, and folly visible (no cropped edges).
4. The Organiser should be authorized to provide us with any documents used in the verification process. If the documents concern a third person (e.g. the Beneficiary), the Organiser should obtain and maintain that person’s approval to provide us with these documents and to us processing their personal data (such approval is included in the Beneficiary’s approval form - you can find it here). Should the documents include the data concerning health, the Organiser must obtain a separate approval of the person that the data is of (in case of Beneficiary, this is included in a specific form - you can find it here). If the documents or the data included therein are subject to any legally protected secret (medical, judicial, professional etc.) it is up to the Organiser to acquire an approval to disclose it to us from the person authorized to grant it. The Organiser of a Fundraiser cannot avoid providing us with documents by invoking any lack of consent of a third party or any secrecy.
5. Any documents provided in the process of verification will be kept confidential and will be used only for verification of the Fundraiser they concern. We generally do not share these documents with third parties, unless legally forced to. However, in justified cases, especially when the documents provided in the process of verification raise suspicions to their authenticity, we may contact their alleged issuer to certify their originality. We can also share these documents with other service providers taking part in a given transaction chain when conducting AML/TF procedures, if it is necessary to conduct them properly.
6. From the moment we start the verification of a Fundraiser, until the procedure is over, we may block the withdrawals from the Fundraiser’s Account. If the Fundraiser raises suspicion of fraud or any other illegal action, we may also block the withdrawals on any other Fundraisers of the Organiser. When a Fundraiser exceeds the limit of 5.000 € as stipulated in pt. 5.1, withdrawals are blocked automatically. If the sum of the funds collected on all of the Fundraisers of one Organiser exceeds 12.500 €, withdrawals are blocked automatically on all of the User’s Fundraisers.
7. Verification is complete and withdrawals are unblocked once the documents we acquire, or other information provided during the process prove the veracity of a Fundraiser at a satisfactory level. We may not abandon verification of a Fundraiser once we have commenced it, regardless of the reason for verification. Once we complete the verification, we may confirm it with an appropriate tag on the Fundraiser.
8. If the Organiser fails to complete the verification process in 14 days after they have been notified of us commencing it, either by ignoring the verification or not providing the required documents, we may stop their Fundraiser and return the Donations back to the Supporters, up to the Fundraiser’s Account balance. This period may be extended in justified cases, especially if we ask for the additional documents.
9. If the Organiser fails to complete the verification process, we may also delete other Fundraisers on their User Account and return their Fundraiser’s Account balance back to the Supporters, unless these Fundraisers raise no suspicion of fraud, especially when they have already been verified as stipulated in this point. In justified cases, particularly when the Organiser’s failure to verify the Fundraiser brings suspicions of fraud or other illegal action, we may also suspend or delete their User Account.
10. If there are any justified suspicions about the actual spending of funds already withdrawn from the Fundraiser’s Account, particularly when we acquire reports on funds’ misuse from the Beneficiary, we may also ask the Organiser to provide relevant proof of these funds spending (e.g. transfer confirmations, invoices or bills). In this case, the provisions of points 5.2. - 5.9. are applicable.
FUNDRAISER’S ADVERTISING
1. Any Fundraiser that has already been verified as in accordance with p. 5 of the Regulations may purchase one of the premium options available on the Website (e.g. the Fundraiser’s advertising on the public Fundraiser’s list). The only exception is the Individual website address (alias) service, that can be bought for any Fundraiser, even before it is verified.
2. We may decline to provide advertising services to any Fundraiser, especially when its purpose or description is drastic, doubtful or the circumstances included in its description indicate that there are ongoing legal proceedings that may influence the accuracy or veracity of the Fundraiser’s description. In that case, we refund any fees that have already been paid for such services. If the Fundraiser is not illegal or it does not violate these Regulations in any other way, it may be continued without using advertising services.
RECURRING SUPPORT
1. The option to provide Recurring Support to a Fundraiser is available only to the Registered Users (in order to enable them to stop such payments at any time directly from their User Account).
2. Recurring Support can be made only to Fundraisers for which the Organiser has enabled this option. Even if a Fundraiser has Recurring Support enabled, Supporters still have the option to make a single (non-recurring) Donation instead, by choosing the “Single Payment” button while making a Donation, unless the Organiser has disabled the “Single Payments” option. In that case, only Recurring Support is possible.
3. To set up a Recurring Support for a Fundraiser, the supporter needs to select the 'Recurring Payment' button while making a Donation to a Fundraiser that has Recurring Support enabled. Afterwards, they must choose or manually set the amount of the monthly payment. After clicking the “Support” button, the Supporter will be redirected to a PayU S.A. widget where they will need to provide their payment card details.
4. Should the Supporter decide to make a separate donation to us while setting a Recurring Support to a Fundraiser, such donation will be added to the sum of the recurring monthly payments charged to their card (the donation to us is also recurring).
5. Recurring payments are processed by a third party - PayU S.A., a licensed payment services provider with its registered office in Poland. Supporter’s card details will be stored by PayU S.A. PayU, as an intermediary in making payments, provides the Token tool (virtual card identifier), which enables assigning a unique identifier to an individual Supporter, with the use of which the Supporter periodically makes payments to the Organiser (and us, should the Supporter decide to make a separate donation to our account). The agreement regarding the processing of recurring payments is concluded between the Supporter and PayU S.A.. Any complaints in this regard should be filed in accordance with pt 14.4 (directly to PayU S.A.).
6. Recurring Support is available to active Fundraisers only. Should a Fundraiser be blocked or in any way restricted by us, or finished/deleted by the Organiser, providing Recurring Support to it will become unavailable.
7. In the case of recurring payments failed due to the lack of funds on the card, the payment will be omitted and only attempted when the next payment is scheduled the following month.
8. The Supporter may stop providing Recurring Support at any time. This is done by logging into your User Account and going to the 'Settings' -> 'Recurring payments' tab, and then selecting the Recurring Support you want to cancel.
9. The Organiser of a Fundraiser with Recurring Support enabled may specify Support Tiers for it. These are tiers of specific amounts of support that enable the Supporters to access exclusive content restricted to such tier. Support Tiers can be set while organising the Fundraiser or afterwards, by editing it. While creating a Support Tier, the Organiser should set its title, amount of support necessary to access it and write its short description. The Organiser may also mark one of the Support Tiers as recommended, making it appear as first on the list of the proposed tiers on their Fundraiser.
10. The Supporter may access the Support Tier (and all the Support Tiers with lower purchase amounts) by making an either recurring or single Donation in the amount of at least the amount of the specific tier. All the content of the Support Tier is available to the Supporter for the time while their Recurring Support is active and for further 32 days after it is terminated, or for 32 days after making a single payment.
11. The Organiser may upload any content (text, links, movies) to a specific Support Tier, making it available to Supporters that have bought access to such tier. Any restrictions specified in the Regulations concerning the content uploaded to the Website also apply to the content uploaded to Support Tiers.
12. The Organiser may not delete a Support Tier after it has been bought at least once, though they may cease to offer it. If they decide to do so, the Support Tier cannot be bought anymore, though the Supporters that already had access to it retain it for the period specified in pt. 7.10. The Organiser may however freely delete specific content from any Support Tiers, making it instantly unavailable.
OFFERS AND AUCTIONS
1. Any Verified User may make Offers on their Fundraisers by clicking the "add offers/auctions" button in the "offers/auctions" tab of their Fundraiser and completing the Offer adding form. In the form, the Organiser must provide the title and description of the Offer. They should also select the appropriate category in which it is offered, indicate the duration of the Offer, and specify the minimum payment for the Offer. If the Offer is listed as an auction, the Organiser should also provide the duration and starting price. They may also attach photos of the Offer’s subject and tick or fill in additional fields of the form, indicating the ways of delivering the Offer’s subject, the date of its delivery or the data necessary to be completed by the Supporter when making the purchase. If the Organiser intends to sell more than one copy of the same Offer’s subject, and such items are to be offered at the ‘buy now’ option, they may specify the number of items or state that there is an infinite amount of items offered (e.g. when listing Digital Offers) - in that case the itemss may be bought until that number is depleted.
2. The description of the Offer should be specific, exhaustive and should not mislead the potential buyer. By adding the Offer the Organiser makes a binding pledge to deliver it to the buyer as specified in its description. They also confirm that they have a full legal right to sell the Offer’s subject.
3. Each User of the Website may purchase an Offer listed at the ‘buy now’ option by selecting iton a Fundraiser and making a Donation of at least the minimum amount specified by the Organiser as payment for the selected Offer. The Supporter will need to provide their name and surname in the Donation form. If the Organiser stipulated this when completing the form for adding an Offer, in order to purchase it, it may also be necessary for the Supporter to provide address or contact details, which will be provided to the Organiser for the purpose of shipping.
4. The Offer’s subject should be delivered to the buyer in the time and by shipment stated in its description. Should the description not specify terms of delivery, the Offer’s subject should be delivered as agreed between the Organiser and the buyer. The Organiser should contact the buyer in this regard not later than 7 days after the Offer has been purchased.
5. The Organiser can at any time stop offering the Offer further. However, in that case, they must deliver the Offer’s subject to all the buyers that purchased it before the offer was canceled. By default, Offers listed in the ‘buy now’ option end with the Fundraiser’s termination date, although the Organiser may also delete the Offer at any time. Nevertheless, the Organiser is still obliged to perform their obligations related to the Offers acquired by the time of their deletion. It is not possible to add new Offers after the termination of the Fundraiser. In order to add a new Offer, it is necessary to extend the duration of the Fundraiser.
6. If the Offer has been listed on an Auction, only Registered Users may submit bids. Bids equal to or higher than 2.500 € may only be submitted by Verified Users. Bids may be submitted until the Auction ends.
7. Submitted bids can not be revoked through the Website. In the event of an obvious mistake while submitting a bid (e.g. an additional zero in the amount), the bidder may contact us at and we may - at our own discretion - decide to revoke their bid.
8. After the Auction is over, the highest bidder is sent an email confirming their win in the Auction. The email includes a direct link to make a Donation to the Fundraiser where the Offer was made, with the Donation amount matching the bid. They should make this Donation in 24 hours since the email was sent - if they do not do so, the Organiser may cancel the auction - until they decide to do so, the highest bidder may still pay the Offers price., Alternatively, after the said 24 hours have passed, the Organiser may discard the highest bidder and offer the purchase of the Offer’s subject to the next highest bidder.
9. We are not a party to an agreement struck by the purchase of the Offer and are not responsible for the Organiser fulfilling their obligations arising from it. Such agreement is struck between the Organiser and the Supporter who made the purchase of the Offer. The Organiser is solely responsible for fulfilling their obligations both to the buyer and any third parties (e.g. tax duties).
10. If the buyer does not deliver the Offer’s subject, its buyer may contact us at [email protected]. We may contact the Organiser asking them to provide an applicable proof of delivery. If the Organiser does not provide the proof or there are still reasonable doubts about the Offer’s subject delivery, we may send the data of the Organiser (together with the data we collected during the identity verification) to the buyer in order to enable them to pursue their claims outside 4fund.com. If, at this time, there are still sufficient funds in the balance of the Fundraiser, we also may use it to refund the amount paid for the Offer to the buyer.
11. Immovable property, stocks, shares or any other item that can only be effectively sold by fulfilling additional administrative or legal duties can not be an Offer’s subject. It is also forbidden to offer items that would be illegal or restricted to sell or would violate someone else's personal rights, and to use derogatory language in the Offer’s description. Furthermore, it is forbidden to claim or suggest in the Offer’s description that we are responsible for the Organiser fulfilling their obligations or in any way guaranteeing it. We may delete such Offers without prior requesting the Organiser to remove them.
12. We may block, delete or suspend the User Account of a User that:
13. In the event that the Offer raises suspicions as to its subject’s existence or the Organiser’s ownership and/or right to sell it, we may ask the Organiser to provide proof for such facts. Should the Organiser fail to provide applicable proof or it does not resolve our doubts, we may delete the Offer.
14. In the event that the Fundraiser’s Account balance on a Fundraiser with Offers listed is refunded to the Supporters out of any reason, the refunds are made within the rules stated in pt. 11. The Organiser may provide us with a proof of delivery of the Offer’s subject to a buyer who has received such a refund, and we will provide the Organiser with the data of the buyer that we possess in order to enable the Organiser to contact the buyer in regard of the payment or to pursue their claims outside 4fund.com
15. The provisions of points 8.1 - 8.14 shall apply accordingly to the rules for the Founders' Offers, subject to the provisions listed below. Whenever in points 8.1 - 8.14 the Organiser is mentioned as the one making the Offer, the rules shall apply also to the Founder.
16. Only Verified Users may make Founders’ Offers. In addition, Founders’ Offers may only be made by natural persons who do not make them as a part of their professional or business activity.
17. Founders’ Offers may be made on a specific Fundraiser if its Organiser enables such an option by selecting the "Enable adding offers/auctions for others" button. This option is available only to the Organisers who are Verified Users.
18. The Founder adds the Founder's Offer by selecting a specific Fundraiser that they want to support, followed by completing and accepting the Founder's Offer adding form.
19. The Organiser accepts or rejects the Offers proposed by the Founder before making them available on their Fundraiser. The given Offer submitted by the Founder becomes valid from the moment the Organiser accepts it.
20. Responsibility for the performance of the obligation resulting from offering the Founder's Offer rests solely with the Founder. The Organiser is not responsible for the transfer of the Offer’s subject offered by the Founder.
21. The payment for the Founder's Offer is credited directly to the Fundraiser’s Account maintained for the Fundraiser to which it has been linked. It is assumed that between the Founder and the Organiser of the Fundraiser to which the Founder's Offer has been linked, a donation agreement in the amount received in exchange for the Offer is concluded, effective immediately at the time of purchase of the Founder's Offer by the Supporter. No legal relationship is established between the Supporter who purchases the Founder's Offer and the Organiser of the Fundraiser - the Supporter concludes an agreement only with the Founder from whom they purchased the Offer.
22. The Founder may remove the Founder's Offer they made if the Offer has not yet been purchased. They may also stop offering the items further at any time, however, they are then obliged to deliver the items to all the Supporters who have bought it earlier.
23. The Organiser may at any time remove or terminate a specific Founder's Offer added to their Fundraiser. In such a case the Founder must still fulfill their obligations to the Supporters who bought the items before the Organiser has done so.
24. Zrzutka.pl sp. z o.o. acts as an operator of the platform within the meaning of the provisions of the Act of 23 May 2024 amending the Act on the exchange of tax information with other countries and certain other acts (hereinafter: "the Act"), which implements Council Directive (EU) 2021/514 of 22 March 2021 amending Directive 2011/16/EU on administrative cooperation in the field of taxation. Due to the above, we must fulfill the obligations specified in the Act.
25. In order to fulfill the obligations arising from the Act we may ask the User to provide their tax identification number (TIN number).TIN (Tax Identification Number) is a general term used in the context of tax identification, which refers to the tax identification number in various countries, e.g. in Poland, the TIN is PESEL and NIP, in Italy Codice Fiscale (CF), in France Numéro Fiscal de Référence (NIF), in Ireland Personal Public Service Number (PPS) etc. The numbers recognized as TINs vary from country to country - if you don't know what your TIN number is, you can check it by selecting your country from the list available here.
26. A User who wants to make an Offer may be asked to provide the Operator their TIN number. Providing the TIN number is a necessary condition, without which it will not be possible to make an Offer.
27. Notwithstanding the above - in order to comply with our statutory obligations - we may ask Users who have previously made Offers to provide their TIN or their address (or both). The user will then receive three messages (the second one after 20 days, the third one after 40 days) informing them that they need to provide additional data.
28. If the Organiser does not provide the relevant data within 60 days of receiving the first communication, we will block the withdrawal of funds from their Fundraisers for which they also received Donations from the sale of Offers, as long as the balance of a specific Fundraiser is positive and prevent the Organiser from making further Offers - until we receive the requested data. If none of the Organiser's Fundraisers meet the condition referred to in the preceding sentence, then in the case of Fundraisers in which:
  1. the Organiser has added Offers, but has not sold any of them, and the Fundraiser’s balance is positive;
  2. the Organizer has added Offers (regardless of whether they sold the Offers or not) and the current balance of the Fundraiser is 0 euro;
  we will delete the Organiser's existing Offers with no possibility to renew them and will prevent the Organiser from making further Offers - until we receive the requested data.
29. If the Founder does not provide the relevant data within 60 days of receiving the first communication, we will delete their existing Offers with no possibility to renew them and will prevent the Founder from making further Offers - until we receive the requested data. In addition, the rules described in point 8.28 above apply to any Offers that such a User adds on their own Fundraisers.
30. In accordance with the procedures set out in points 8.28 and 8.29 above, we may ask Users to confirm the data we have previously established. If the data declared by the User raises doubts, we may request that they are confirmed with an appropriate official document indicated by us.
31. If the User fails to fulfill the obligations arising from the Act and in result we need to delete the User's existing Offers with no possibility to renew them and prevent the User from making further Offers (until we receive the requested data), the User's Auctions will be terminated with no winner (all the bids submitted so far will be disregarded), and the subject of the Auction remains unsold.
LIABILITY
1. We are not a party to any agreement struck between the Users via the Website and therefore take no responsibility for them performing their obligations.
2. The verification procedures that we have introduced are aimed at lowering the risk of fraud on the Website as well as eliminating dishonest Users from it, but they do not guarantee that a given Fundraiser will not turn out to be a fraud. Even if we have verified a Fundraiser and have marked it as ‘verified’ or similarly, we are not liable for any loss accrued by the fact of donating to it, unless we would do it in bad faith.
3. Users are solely responsible for the legality of their actions on the Website, as well as for non-infringement of rights of any third party. We do not share their responsibility and unless we have acquired a notice from a competent authority or a legitimate information from any third party that any content that a User has posted on the Website infringes the law or rights of any third party and did not delete such content immediately after acquiring such information, cannot be held responsible for such infringement. This does not in any way limit our right to delete such content acting on our own accord.
4. We bear liability for the correctness, legality, availability and sufficient quality of the payment services that we provide, described in detail in Appendix No.1 - Framework Agreement. The funds kept on the Fundraiser’s Accounts are subject to the protection stipulated in the Polish Payment Services Act of August the 19th 2011 (they must be kept separately from our own funds and be placed on a separate bank account or safely invested, and they can never be subject to execution directed against us, even in the case of our insolvency).
5. We reserve the right to temporary breaks in us providing our services in the case of necessary technical or conservation works. We will notify the Users of such works beforehand.
6. We are not responsible for the temporary brakes in us providing our services due to force majeure or malicious acts of third parties (e.g. hacker attacks). If such circumstances cause the leak or risk of leak of Users data, we are obliged by law to notify the Users and take measures to minimize or avoid the leak.
ACCOUNT SUSPENSION AND DELETION
1. A Registered or Verified user may terminate their User Account at any time. If there are any funds kept on any of the User’s Fundraiser’s Accounts, in order to terminate the User Account the User must withdraw the funds beforehand. This may result in inability to terminate an account while it is suspended or the Fundraiser’s purpose verification procedures stipulated in pt. 5 are in progress.
2. We may suspend or delete a User Account in cases stipulated elsewhere in the Regulations, particularly when we have information or suspicion of the User committing fraud, breaking the law in another way or violating the Regulations.
3. We may suspend the User Account of a User when we have suspicion of them committing fraud, breaking the law in other ways or violating the Regulations, and there have been procedures introduced in order to confirm or disprove such a suspicion. If the User’s Account gets suspended, we may impose restrictions on their ability to withdraw the funds from Fundraiser’s Accounts as well as ability to accept Donations on Fundraisers. Should the suspicion be disproved, we will promptly restore the User’s full access to their User Account. If the suspicions get confirmed, User’s Account will be deleted (apart from us taking any other legal measures). Please note that the automatic withdrawals block after reaching the amount thresholds indicated in point 5.1 does not constitute a User Account suspension and does not mean that we have any particular suspicions concerning your Fundraiser - this is a normal procedure that we apply equally to all the Organisers.
4. We may also delete the User Account and/or deny the possibility to open a User Account in case we - at our sole discretion - consider maintaining a business relationship with a specific User an unacceptable risk to our reputation due to the User’s activity on the Website or outside the Website. This concerns particularly Users convicted of crimes that could impact the public reception of their Fundraisers and Users engaged in spreading fake news or propaganda.
5. If we delete a User’s Account due to the User breaking the law or violating the roles set in the Regulations, we may take measures to prevent them from creating a new account (blacklisting).
6. If we delete a User Account and there are still funds left on any of the User’s Fundraisers’ Accounts, we may:
REFUNDS
1. The Organiser may decide to refund any single Donation by giving us such an order. The Organiser may also decide to refund all the balance of the Fundraiser back to the Supporters.
2. Refunds by the Organiser will be disabled if the withdrawals from the Fundraiser’s Account are restricted for any reason.
3. If the balance of the Fundraiser’s Account is insufficient to refund all the Donations in foll (due to the Organiser’s withdrawals), and the Organiser orders us to refund all the balance of the Fundraiser’s Account or we decide to refund it in instances stipulated elsewhere in the Regulations, the refunds are made in the order from the most recent to the oldest Donations. Should the amount left while making refunds be insufficient to cover a specific Donation, this refund is not executed and we make a refund to the next Supporter in line. If the amount left after making refunds in this order is insufficient to cover any Donation in foll, we make a partial refund in this amount to the first Supporter in line who didn’t get a full refund.
4. Refunds are made in the euro currency to the Supporter’s bank account of the payment card that the Donation was made from or directly to the Supporter’s bank account if the Donation was made by bank transfer. If such an account is held in a currency other than euro, third party charges or exchange rates may apply.
ANTI MONEY - LAUNDERING/ COUNTERING THE FINANCING OF TERRORISM
1. As a payment services provider with its registered office in Poland, we are subject to the Polish Anti - Money Laundering and Countering the Financing of the Terrorism Act of March the 1st 2018, as well as the applicable EU Regulations concerning the subject. These form the legal ground for our rights and duties in that matter.
2. In order to fulfill our legal duties, we need to monitor the transactions on the Website in order to find irregularities that might indicate the suspicion of money laundering or financing of terrorism. We also might need to ask you additional questions or request additional documents from you in order to better understand the nature of your transactions or your goal in having a business relationship with us. This may also happen in instances not stipulated elsewhere in the Regulations. Failure to provide us with reasonable explanation and/or the requested documents might result in restrictions on your User Account or our business relationship being terminated. We are also bound to report any suspicions of money laundering or financing of terrorism to the relevant authorities.
3. Due to the inability to properly apply due diligence measures, we do not allow the organization of Fundraisers whose purpose is related to cryptocurrencies or crypto-assets, where confirming their legal compliance, determining the exact purpose of the funding, and/or verifying the planned project's operations is not possible without conducting detailed verification procedures—especially those involving an analysis of the project's compliance with applicable, national, or EU law. Such Fundraisers will be deleted with Donations refunded to the Supporters.
INTELLECTUAL PROPERTY RIGHTS
1. The name of the Website, our logo, graphic design, software, Website code and database are subject to legal protection as intellectual property.
2. By posting anything on the Website (e.g. photos on your Fundraiser, Digital Offers you make), you confirm that the way you use it does not infringe any intellectual property rights of any third party.
3. If you claim that anything posted by any User infringes your intellectual property rights, you may contact us at (where possible by providing us with proof of your rights). We will block such content if there is any suspicion of such infringement.
4. If we find your Fundraiser particularly interesting, fresh or worthy of support, we may promote it on our Website or outside the Website (e.g. on our social media or on Google ads) free of charge. Such advertising might be combined with the promotion of the Website itself. By publishing a Fundraiser on the Website, you give us permission to use the content you post in such a way.
COMPLAINTS
1. If you believe our payment services are of an insufficient quality or we provide them in violation of these Regulations, you may file a complaint to us. The complaint may be posted to or in writing to our office: Zrzutka.pl sp. z o.o., al. Karkonoska 59, 53-015 Wroclaw, Poland. You may also file the complaint by person at our office if you wish.
2. In your complaint, you should shortly describe the matter in question and provide sufficient data for us to identify it. If we are unable to do this, we might ask you to provide further explanation before we answer the complaint.
3. We will provide an answer to your complaint as soon as possible, not later than in 30 days since it has reached us. In complex matters, we might extend the time to answer for another 30 days, but if we do so, we will notify you of it in the original time of 30 days since we acquired your complaint, explaining why we have found the matter complex. Our answer will be sent by email, or should you request it, by post.
4. Please note that we do not process the Donation payments ourselves (our payment services are limited to maintaining Fundraiser’s accounts and processing withdrawals). If you have a complaint regarding the Donation payment process, you should file it directly to PayU S.A. or UAB ZEN.COM (depending on the payment method used) The way of filing and processing such a complaint is stated in their terms of service accepted when making a Donation (also available here for PayU S.A. or here for UAB ZEN.COM). You can also post such a complaint to us and we will further it to PayU S.A. or UAB ZEN.COM.
OPINIONS AND COMMENTS
1. Users can post their opinions and comments on the Website (e.g., when making a donation, expressing their views on a particular Fundraiser or blog post).
2. The content of specific comments and opinions is checked by our employees as part of standard verification activities.
3. Our employees remove opinions and comments that contain illegal content, i.e. any information that, in itself or in relation to an activity, including the sale of products or the provision of services, is not in compliance with Union law or the law of any Member State which is in compliance with Union law, irrespective of the precise subject matter or nature of that law.
4. In addition, our employees may also refuse to publish or may delete any content that:
  1. is inconsistent with the subject matter, e.g. with the topic of a particular Fundraiser or blog post;
  2. contains links;
  3. is used to conduct activities competitive to ours, e.g. promoting competitive websites;
  4. is used to conduct prohibited advertising, promotional and marketing activities, in particular by posting advertisements and promoting products, services and projects;
  5. is used to conduct activities prohibited by law, e.g. attempts to fraud and extort funds from other Users;
  6. incites violence against any living beings, including animals, or approves such violence;
  7. propagates any fascist or other totalitarian state system;
  8. incites hatred based on differences of gender, sex, nationality, ethnicity, race, religion or on the basis of irreligiousness, or approves such hatred;
  9. insults a group of people or individual persons because of their gender, sexual, national, ethnic, racial or religious affiliation or because of their lack of any religious denomination;
  10. contains signs of gender discrimination or is of a chauvinistic and/or misogynistic nature;
  11. defames or insults any third party;
  12. violates the personal rights of any third party;
  13. contains explicit language or other content of an offensive nature;
  14. incites or approve dangerous behavior;
  15. offends religious feelings;
  16. may cause discomfort to others, in particular through lack of empathy or respect for other users;
  17. violates the applicable legal order or public decency in any other way.
5. Explicit language and links to fundraisers organised on crowdfunding websites are automatically removed from the content of opinions and comments (to avoid spam).
6. Users who consider the content of an opinion or comment published on the Website to be illegal or violating the terms of the Regulations may send us a report regarding this content using the form linked here.
7. We consider the report and make a decision on the content to which the report relates in a non-arbitrary, objective and timely manner (up to 14 days).
8. We notify the person who submitted the report about the decision made without undue delay.
9. Our decision may be to remove the content or leave the content on the Website.
10. In the case of removal of an opinion or comment, our employee informs the User who was its author about this fact. The user may appeal our decision within 14 days of receiving the reasons for its removal.
11. The appeal should contain a comprehensive statement of reasons.
12. We consider appeals within 14 days.
13. If we become aware of any information giving rise to a suspicion that a criminal offence involving a threat to the life or safety of a person or persons has taken place, is taking place or is likely to take place, we shall promptly inform the law enforcement or judicial authorities of the Member State or Member States concerned of its suspicion and provide all relevant information available.
14. We have designated an electronic point of contact associated with the Website for direct communication with Member State’s authorities, the Commission and the Board - use this e-mail address: .
MISCELLANEOUS
1. The use of the Website depends on the fulfillment of technical requirements. In order to use our services properly, the User should be in possession of:
2. Using all or some of the functionalities of the Website may require the installation of software such as Java or JavaScript, as well as accepting cookies in the browser settings and being in possession of an e-mail address and a mobile phone.
3. If the funds on the Fundraiser’s Account are seized in an enforcement proceeding, we may be forced to transfer them to the competent authority (e.g. bailiff). If the amount of the seizure we are notified of is higher than the Fundraiser’s Account balance at the time of the notice, we may also block the possibility to make Donations to the Fundraiser in order to protect the Supporters from donating to a purpose that will not get realised - unless the Fundraiser’s purpose was to cover the debts of the Organiser.
4. On the Website it is possible for the Registered Users to comment on the other Users’ Fundraisers. The Organiser of the Fundraiser may at any time block the ability to comment on it, which will also result in hiding all the previous comments. It is forbidden to use derogatory language in the comments, provide illicit content in them (including links to the sites with illegal content), provide links to your own Fundraisers in them (spamming), or to use them to defame or offend anyone. We may delete such comments, and - in extreme cases - delete or suspend the User’s Account of the User.
5. Due to our legal obligations in anti-money laundering and counter terrorist financing, it is forbidden to use the Fundraisers you create in another way than to collect money from Supporters in order to realize your Project, particularly in order to abuse any special offers or promotions in banks or other payment services providers where you need to make a certain turnover on an account or instrument. The Fundraiser is not intended to serve as a digital wallet where only the Organiser himself would make Donations. Such Fundraisers may be deleted by us, and in extreme cases we may also suspend or delete their Organiser’s User Account.
6. In the event of the Organiser’s death:
7. These Regulations are made under Polish law. Unless the law entitles you to pursue your claims against us in your country, the court competent to resolve any matters arising between us shall be the court of our registered office.
8. These Regulations are made in English which remains their only original language version. Users from non-English speaking regions may be redirected to the machine-translated version of the Website or they may opt to view the Website in their chosen language, which would make it possible to view the Regulations in other languages. In such a case, should an error or ambiguity result from a translation, the original English version of the Regulations shall prevail. The aforementioned rule is also applicable to any other texts, information or communication on the Website.
9. If, for any reason, we ever decide to permanently terminate our services, we will notify our Users about it. Since that date, it will be impossible to organise new Fundraisers and the already existing Fundraisers will be able to continue for the time indicated in such a notice. After that time, all Fundraisers will be deleted and we will transfer the balances of all Fundraisers’ Accounts to the Organisers’ Bank Accounts.
10. We can also provide the functionalities of our website in the form of a PWA (Progressive Web Application) available for download from Google Play/App Store. The application in this form is only a channel of access to the Website independent of the web browser, but subject to similar technical requirements as access to the Website using a browser and providing the same functionalities as the Website viewed using a browser. All principles of using the Website specified in these Regulations also apply in the case of downloading and using the application indicated above.

OMKOSTNINGER

Undrer du dig over, hvor meget det koster at være vært for en indsamling på 4fund.com? Du kan starte og administrere din indsamling uden gebyrer! Det er 100 % GRATIS for alle at oprette og bruge en konto på 4fund.com. Vi giver dig en unik mulighed for at oprette en indsamling uden omkostninger på forhånd. Derudover er der heller ingen provision på ind- og udbetalinger.

Donatorer vil heller ikke blive pålagt gebyrer eller provision, uanset den valgte betalingsform. 100 % af din donation går til arrangøren af indsamlingen - der er ikke noget obligatorisk transaktionsgebyr. Donatorer kan hjælpe med at drive 4fund.com med en valgfri støtte, men det er aldrig påkrævet.

I donations- og udbetalingsprocessen har vi tilføjet muligheden for at støtte 4fund.com - hvis du ikke ønsker at donere, skal du flytte støtte-skyderen til nul under betaling, og under udbetaling skal du ikke markere afkrydsningsfeltet for at støtte os, og når vi minder dig om at støtte ved at fremhæve det relevante afsnit, skal du vælge 'Nej tak'.

Vores kerneydelser er helt gratis, men som arrangør kan du også købe forskellige promoverings- og forbedringsmuligheder. Du kan se priserne nedenfor.

Premium-tjenester*	Varighed	Pris
Individuel hjemmesideadresse (alias)	7 / 14 / 30 dage	1 / 2 / 3 euro
Promoveret fundraiser**	7 / 14 / 30 dage	5 / 10 / 15 euro
Fremhævelse af promoveret fundraiser**	7 / 14 / 30 dage	8 / 16 / 24 euro
Pakke (individuel hjemmesideadresse, promoveret fundraiser og highlight)**	7 / 14 / 30 dage	9 / 18 / 27 euro

*Før du accepterer fundraiserens premium-tjenester, kræves der dokumenter, der beviser fundraiserens troværdighed. Hvis disse ikke indsendes, kan fundraiserens premium-funktioner blive afvist.

**Kommer snart

Gebyrer for returnering

Gebyret for en returtransaktion er 0,5 EUR.

Alle angivne beløb er bruttobeløb.

RAMMEAFTALE

Bilag nr. 1 - RAMMEKONTRAKT FOR BETALINGSYDELSER

BEGREBER ANVENDT I KONTRAKTEN
1. Medmindre andet er angivet i denne rammekontrakt om levering af betalingstjenester (i det følgende benævnt "kontrakten"), har ethvert udtryk med stort begyndelsesbogstav, der anvendes i den, den betydning, der er angivet i punkt 1 i 4fund.com's brugsbetingelser (i det følgende benævnt "reglerne"), som kontrakten er et bilag til. Alle juridiske termer, der anvendes i kontrakten, har den betydning, der er tildelt dem i Europa-Parlamentets og Rådets direktiv (EU) 2015/2366 af 25. november 2015 om betalingstjenester i det indre marked, om ændring af direktiv 2002/65/EF, 2009/110/EF og 2013/36/EU og forordning (EU) nr. 1093/2010 og om ophævelse af direktiv 2007/64/EF, som den polske PSA er en implementering af.
KONTRAKTENS INDGÅELSE
1. Kontrakten er indgået mellem arrangøren og os, når den sidste af de følgende betingelser er opfyldt:
2. Kontrakten er indgået på ubestemt tid.
OPLYSNINGER OM TJENESTEUDBYDER
1. Betalingstjenester, der leveres på grundlag af kontrakten, leveres direkte af os, dvs: Zrzutka.pl sp. z o.o., et selskab med begrænset ansvar (spółka z ograniczoną odpowiedzialnością) med hjemsted i Polen, al. Karkonoska 59, 53-015 Wrocław, med TIN (NIP) nummer 8992796896, registreret i selskabsregistret (KRS) under nummeret 0000634168.
2. Vi er en udbyder af betalingstjenester (krajowa instytucja płatnicza) med licens fra den polske finanstilsynsmyndighed (Komisja Nadzoru Finansowego) med licensnummer IP48/2019. Du kan tjekke vores status som udbyder af betalingstjenester her. Vi har rapporteret vores hensigt om at udbyde vores betalingstjenester i alle EØS-lande på grundlag af friheden til at udbyde grænseoverskridende tjenester til vores tilsynsmyndighed, og det blev videresendt til alle de finansielle tilsynsmyndigheder i EØS. Ingen myndigheder har gjort indsigelse mod, at vi leverer sådanne tjenester i deres land, eller begrænset vilkårene for, at vi kan gøre det.
OPLYSNINGER OM LEVEREDE TJENESTER
1. På de vilkår, der er angivet i denne kontrakt, leverer vi følgende betalingstjenester til arrangøren:
2. En betalingsordre kan kun indsendes af arrangøren via webstedet.
3. Arrangørens midler indsamlet på fundraiserens konto er ikke underlagt renter.
4. Med de undtagelser, der er angivet i reglerne, kan de midler, der er indsamlet på fundraiserens konto, kun bruges til udførelse af arrangørens betalingsordrer og a) trækkes tilbage til arrangørens bankkonto b) returneres til støtterne c) trækkes tilbage til den faste modtagers bankkonto.
5. For at afgive en betalingsordre om hævning skal arrangøren først tildele et betalingskort udstedt af en finansiel institution, der understøtter VISA Direct ® eller Mastercard Send ®-løsningen til deres brugerkonto som beskrevet i punkt 4.13 i reglerne. Hvis den finansielle institution, der udsteder kortet, ikke understøtter den gældende løsning, vil udbetalingsordrer ikke blive udført, før arrangøren tildeler et kort fra den institution, der gør det.
6. Kreditoverførsler bestilt med beløb, der er højere end den aktuelle saldo på indsamlerens konto, vil ikke blive behandlet.
7. Betalingstransaktionen godkendes af arrangøren ved at vælge "udbetaling" på sin brugerkonto, indstille udbetalingsbeløbet og klikke på knappen "udbetaling". Derudover kræver oprettelse af en betroet modtager, bestilling af returneringer fra fundraiserens konto til supporterne, adgang til verifikationsfanen, adgang til skærmen med udbetalingshistorikken (hvis den bruges for første gang, eller hvis den skal omfatte udbetalingshistorikken, der er ældre end 90 dage, eller hvis der er gået mere end 90 dage, siden arrangøren sidst fik adgang til oplysninger om udbetalingshistorikken, eller der er gået 90 dage siden sidste brug af stærk godkendelse), at arrangøren giver godkendelseskoden sendt til e-mailadressen eller til hans mobiltelefonnummer (hvis han angav dette nummer), der er tildelt til brugerkontoen. Indtil arrangøren leverer godkendelseskoden, udføres betalingstransaktionen eller den tjeneste, der er nævnt i den foregående sætning, ikke.
8. Betalingstransaktioner behandles i euro-valuta.
9. Det maksimale enkeltstående udbetalingsbeløb er 20.000 EUR. Arrangøren kan også indstille sine egne enkelte og daglige transaktionsgrænser på sin brugerkonto.
STÆRK KUNDEAUTENTIFICERING
1. Når en transaktion skal bekræftes af en stærk kundegodkendelse, genereres en godkendelseskode og sendes til arrangørens e-mail eller til hans mobiltelefonnummer (hvis han har angivet dette nummer).
2. Autentificeringskoden er gyldig i 5 minutter, efter at den er blevet genereret.
3. Fem på hinanden følgende forsøg på at verificere med et forkert login, en forkert adgangskode eller en forkert godkendelseskode resulterer i, at muligheden for at verificere midlertidigt blokeres i 30 sekunder. Ti sådanne forsøg resulterer i, at muligheden for at verificere bliver midlertidigt blokeret i 30 minutter.
4. Hvis arrangøren, efter at have fået adgang til sin fundraiserkonto, er inaktiv i 5 minutter, bliver vedkommende automatisk logget af.
5. Når kontrakten er opsagt, sletter vi arrangørens login og adgangskode samt deaktiverer eventuelle godkendelseskoder.
FRIST FOR GENNEMFØRELSE AF BETALINGSTRANSAKTIONEN
1. På grund af brugen af MasterCard Send ® og Visa Direct ®-løsninger bør de fleste betalingstransaktioner (både udbetalinger fra fundraiserens konto og kreditering af den med en donation) gennemføres i næsten realtid. Den garanterede frist for gennemførelse af betalingstransaktioner er dog indtil udgangen af den næste arbejdsdag, efter at betalingsordren er afgivet. Hvis betalingsordren er afgivet på en ikke-arbejdsdag, er fristen den næste arbejdsdag efter den første arbejdsdag, der følger efter.
2. En betalingsordre kan ikke trækkes tilbage, efter at den er blevet autoriseret som anført i pkt. 4.7.
INFORMATIONSFORPLIGTELSER
1. Når kontrakten er indgået, kan arrangøren til enhver tid anmode om, at vi sender dem en papirkopi af kontrakten til deres postadresse, eller at vi sender dem en elektronisk kopi af kontrakten til deres e-mailadresse. Før kontrakten indgås, er den tilgængelig på vores hjemmeside her.
2. Efter at have modtaget betalingen til fundraiserens konto og efter at have gennemført betalingstransaktionen, giver vi arrangøren følgende oplysninger:
3. Efter at have logget ind på brugerkontoen kan arrangøren til enhver tid kontrollere status for betalingstransaktionen og saldoen på fundraiserens konto, med forbehold for manglende adgang til brugerkontoen på grund af teknisk arbejde, der er planlagt på forhånd.
4. Bekræftelse af betalingstransaktionen udstedes i elektronisk form og er tilgængelig på hjemmesiden.
5. Arrangøren kan til enhver tid få adgang til historikken for deres betalingstransaktioner ved at logge ind på deres brugerkonto og vælge knappen "Økonomi" på deres indsamling.
6. Vi giver alle vores kunder, der har forbrugerstatus, en oversigt over alle gebyrer, som vi opkræver for betalingstransaktioner, mindst en gang om året. Oversigten sendes til arrangørens e-mail. Oversigten leveres gratis. Arrangøren kan anmode om, at vi sender en papirkopi af oversigten til deres postadresse.
TREDJEPARTS BETALINGSTJENESTER
1. Vi leverer vores egne betalingstjenester, angivet i punkt 4.1., kun til arrangøren. Den betalingsinitieringstjeneste, der kræves for at foretage en donation til en fundraiser, leveres af en tredjepart - PayU S.A., med hjemsted i Poznań, 60-166 Poznań, på ul. Grunwaldzka 186, en licenseret udbyder af betalingstjenester, overvåget af den polske finanstilsynsmyndighed, registreret i registret over udbydere af betalingstjenester under nummer IP1/2012, med TIN (NIP) nummer 7792308495, registreret i selskabsregistret (KRS) under nummer 0000274399 eller UAB ZEN.COM, med hjemsted i Vilnius, LT-09320, på Lvivo g. 25-104, licenseret finansiel institution under tilsyn af Litauens centralbank, licens for elektroniske pengeinstitutter nummer LB000457, registreringsnummer for virksomheden 304749651, moms-id LT100011714916. Du kan tjekke deres status som udbyder af betalingstjenester her. Vi dækker dog alle PayU S.A.'s og UAB ZEN.COM's gebyrer for en sådan transaktion - der opkræves ikke noget gebyr fra supporteren.
GEBYRER OG AFGIFTER
1. Vi opkræver ikke noget gebyr eller nogen provision for de betalingstjenester, der er nævnt i punkt 4.1., og vi dækker alle PayU S.A.- eller UAB ZEN.COM-gebyrer, der opkræves for de betalingstjenester, der er nødvendige for at foretage en donation. Vi vil i stedet bede supporterne og arrangørerne om at foretage en separat donation til os, når de afgiver deres betalingsordre. Denne donation er helt valgfri, hvilket betyder, at hvis man nægter at give den, vil det på ingen måde påvirke behandlingen eller gennemførelsen af betalingsordren.
2. Vi opkræver gebyrer for nogle premium-tjenester, som ikke er betalingstjenester, men som kan have en positiv effekt på din indsamlings offentlige synlighed eller popularitet. Sådanne tjenester og tilsvarende gebyrer er anført i bilag nr. 2 til reglerne - tabel over gebyrer og afgifter.
NÆGTELSE AF SERVICE
1. Vi kan afvise eller udskyde gennemførelsen af en betalingsordre, efter at den er blevet godkendt, hvis:
2. Arrangøren vil blive informeret om afvisningen af at udføre deres betalingsordre via deres brugerkonto. Hvis loven ikke begrænser os fra at give sådanne oplysninger, vil vi angive årsagen til afvisning eller udsættelse af udførelsen af en betalingsordre samt påpege en måde at rette betalingsordren på, så den udføres.
3. Kunden informeres hermed om, at vi ud over at afvise eller udsætte gennemførelsen af en betalingsordre er forpligtet til at underrette de kompetente myndigheder, herunder retshåndhævende myndigheder, om enhver ulovlig adfærd i forbindelse med brugen af vores betalingstjenester, som vi har kendskab til eller rimelig grund til at mistænke.
4. Vi er ikke ansvarlige for at afvise eller udskyde gennemførelsen af en betalingsordre, hvis det er baseret på de grunde, der er anført ovenfor, eller hvis det skyldes en ordre herom fra en kompetent myndighed, der handler inden for lovens rammer.
SIKKERHED I FORBINDELSE MED BETALINGSTRANSAKTIONER
1. Sikkerheden ved driften af webstedet, herunder kommunikationssikkerheden, sikres især ved: a) at bruge software, der muliggør kontrol af informationsstrømmen mellem operatørens IT-system og det offentlige netværk, b) at sikre, at kunden bruger webstedet på en måde, der forhindrer uautoriseret adgang til meddelelsens indhold, c ) at sikre kundeautentificering som minimum ved at give en adgangskode og et login.
2. Kundens brug af webstedet sker på en måde, der forhindrer uautoriseret adgang til indholdet, især ved hjælp af en krypteret SSL-forbindelse.
3. Betalingsordren er sikret på webstedet ved: a) identifikation af kunden, b) godkendelse af betalingsordren af kunden.
4. Adgangskoden til brugerkontoen og godkendelseskoden: a) er kun beregnet til kunden, b) må ikke videregives i nogen form til tredjeparter, herunder familiemedlemmer, c) er ikke kendt af myndighederne eller vores medarbejdere samt andre enheder, der handler på vores vegne, d) sendes i overensstemmelse med procedurer, der sikrer deres fortrolighed ved brug af computerprogrammer, og indhentning af oplysninger om den ene af dem tillader ikke indhentning af oplysninger om den anden på samme tid.
5. Vi anvender en sikker procedure til at underrette kunden i tilfælde af bedrageri eller mistanke om bedrageri eller sikkerhedstrusler. En sådan meddelelse vil være tilgængelig på brugerkontoen efter login, og vi vil underrette kunden om dens tilgængelighed via SMS (hvis kunden har oplyst sit telefonnummer) eller e-mail uden at afsløre indholdet af meddelelsen.
6. Proceduren beskrevet i punkt 11.5 ovenfor vil også blive brugt til at underrette kunden om alvorlige IT-sikkerhedsbrud eller -hændelser, der kan påvirke deres økonomiske interesser eller dataintegritet.
KUNDENS PLIGTER VEDRØRENDE SIKKERHED FOR BETALINGSTJENESTER
1. Kunden skal sikkert og omhyggeligt opbevare sine personlige data, der sikrer adgang til brugerkontoen (login, adgangskode) og sikker adgang til godkendelseskoder, biometriske data eller andre personlige sikkerhedsdata på en sådan måde, at ingen andre personer har adgang til dem.
2. Kunden skal bruge antivirussoftware, firewalls og passende sikkerhedsopdateringer for at sikre sikkerheden for de indsendte betalingsordrer samt analysere alvorlige trusler og risici, der opstår ved at downloade software fra internettet, hvis kunden ikke er sikker på, at softwaren er autentisk og ikke er blevet manipuleret.
3. Kunden bør kun bruge den autentiske hjemmeside, dvs. med et certifikat, der angiver vores data. Kunden skal sikre sig, at han/hun ikke er blevet omdirigeret (f.eks. fra en e-mail, der ikke kommer fra os) til en uægte side.
4. Kunden må ikke give sine personlige sikkerhedsdata til andre personer eller give dem adgang til de enheder, der bruges af kunden, i det omfang det ville gøre det muligt at foretage betalingstransaktioner ved hjælp af brugerkontoen (undtagen for eksterne tjenesteudbydere, hvis det er nødvendigt).
5. Kunden er forpligtet til at kontrollere rigtigheden af betalingstransaktionsdataene (f.eks. betalingsbeløb, dato), før de godkendes.
6. Kunden må ikke bruge eksterne applikationer og mekanismer til at huske login, adgangskode eller godkendelseskoder og andre personlige sikkerhedsdata på den computer, telefon eller anden mobilenhed, hvorigennem kunden får adgang til sin brugerkonto.
7. Hvis kunden bliver opmærksom på eller har begrundet mistanke om, at en tredjepart har fået fat i deres data, der gør det muligt for dem at logge ind på webstedet, herunder login eller adgangskode, skal kunden straks rapportere det til os på og ændre deres login og adgangskode.
8. Hvis kunden har mistanke om, at en (potentiel) svigagtig transaktion, mistænkelig begivenhed eller usædvanlig situation har fundet sted, mens de brugte tjenester på webstedet, og at der har været forsøg på at bruge menneskelige manipulationsteknikker, der sigter mod at indhente oplysninger eller søge efter oplysninger i netværk for at begå svig eller få uautoriseret adgang til en computer eller et netværk (social engineering-angreb), skal de straks underrette os på .
9. Kunden er forpligtet til at rapportere alle tilfælde af uautoriserede eller forkert initierede eller udførte betalingstransaktioner uden unødig forsinkelse, så snart de finder ud af en sådan betalingstransaktion, men ikke senere end inden for 13 måneder fra datoen for debitering af deres fundraiserkonto eller fra den dato, hvor transaktionen skulle udføres. Manglende indberetning inden for denne periode medfører, at kundens krav mod os for en uautoriseret, ikke-udført eller ukorrekt udført betalingstransaktion ophører.
10. Kommunikation via e-mail til kundens e-mailadresse samt via brugerens konto på webstedet udgør sikre kommunikationskanaler mellem os og kunden inden for rammerne af korrekt og sikker brug af betalingstjenester. Eventuelle meddelelser vedrørende vores betalingstjenester, der sendes via en anden kanal, er ikke pålidelige.
11. Vi vil reagere på alle kundens meddelelser, der er beskrevet ovenfor, på den måde, der er fastsat i punkt 12.10. På samme måde vil vi underrette kunden om (potentielle) svigagtige transaktioner eller manglende iværksættelse af dem og også advare om forekomsten af angreb, f.eks. phishing eller social engineering-angreb, samt informere kunderne om eventuelle ændringer i vores sikkerhedsprocedurer.
KUNDENS ANSVAR FOR UAUTORISEREDE TRANSAKTIONER
1. Kunden er forpligtet til straks at rapportere ethvert tab, tyveri, misbrug eller uautoriseret brug af betalingsinstrumentet eller uautoriseret adgang til dette instrument til os via e-mail til eller via telefon på 00 48 570 575 131.
2. Indtil vi modtager den ovenfor beskrevne meddelelse, er den kunde, der er betaler, ansvarlig for uautoriserede betalingstransaktioner op til et beløb på 50 euro, hvis den uautoriserede betalingstransaktion er resultatet af:
3. Kunden bærer ikke det ovenfor beskrevne ansvar, hvis:
4. Efter indsendelse af den meddelelse, der er nævnt i punkt 12.1 ovenfor, er kunden, der er betaler, ikke ansvarlig for uautoriserede betalingstransaktioner, medmindre han har forårsaget dem forsætligt.
5. Kunden, der er betaler, er ansvarlig for uautoriserede betalingstransaktioner i det følgende beløb, hvis de forårsagede dem forsætligt, eller de er et resultat af deres forsætlige forsømmelse eller grove uagtsomhed af mindst en af de forpligtelser, der er specificeret i kontrakten. I dette tilfælde gælder punkt 12.3 og 12.4 ovenfor ikke.
6. Hvis vi ikke kræver stærk kundeautentifikation, er den kunde, der er betaler, ikke ansvarlig for uautoriserede betalingstransaktioner, medmindre de har handlet forsætligt.
7. Hvis vi ikke stiller passende midler til rådighed til at foretage den underretning, der er nævnt i punkt 13.1 ovenfor, er kunden, der er betaler, ikke ansvarlig for uautoriserede betalingstransaktioner, medmindre de har forårsaget dem forsætligt.
VORES ANSVAR FOR UAUTORISEREDE TRANSAKTIONER
1. I tilfælde af en uautoriseret betalingstransaktion vil vi straks - senest ved udgangen af arbejdsdagen efter den dato, hvor vi fandt ud af, at der var tale om en uautoriseret betalingstransaktion, som blev debiteret indsamlerens konto, eller datoen for modtagelse af en relevant meddelelse - returnere beløbet for den uautoriserede betalingstransaktion til kunden, medmindre vi har rimelige og behørigt dokumenterede grunde til at mistænke svig og skriftligt har informeret den kompetente retshåndhævende myndighed om det. Vi genopretter den debiterede indsamlingskonto til den tilstand, som hvis den uautoriserede betalingstransaktion ikke havde fundet sted, og krediterer den med valørdatoen senest på datoen for debitering med beløbet for den uautoriserede betalingstransaktion.
2. Hvis betalingsordren afgives direkte af den kunde, der er betaler, er vi ansvarlige over for dem for manglende eller ukorrekt gennemførelse af betalingstransaktionen, medmindre:
3. Hvis vi er ansvarlige i henhold til punkt 14.2, vil vi genoprette den debiterede indsamlingskonto til den tilstand, som hvis den manglende eller ukorrekte gennemførelse af betalingstransaktionen ikke havde fundet sted. Hvis det betyder kreditering af indsamlingskontoen, må valørdatoen for kreditering ikke være senere end datoen for debitering af den.
4. I tilfælde af en ikke-gennemført eller ukorrekt gennemført betalingstransaktion skal vi, uanset vores ansvar, på anmodning af betaleren straks tage skridt til at spore betalingstransaktionen og underrette betaleren om vores resultater uden omkostninger.
5. Vores ansvar i dette punkt omfatter også eventuelle renter eller gebyrer, som kunden er blevet opkrævet på grund af vores manglende eller ukorrekte gennemførelse af betalingsordren.
KLAGER VEDRØRENDE BETALINGSTJENESTER
1. Hvis du mener, at vores betalingstjenester leveres til dig i strid med gældende lovgivning, uærligt, vildledende, eller hvis du på nogen måde er utilfreds med deres kvalitet, kan du indgive en klage til os. Klagen kan indgives i papirform ved at sende den til: Zrzutka.pl sp. z o.o., al. Karkonoska 59, 53-015 Wroclaw, Polen, eller via e-mail til .
2. Klagen skal være omfattende nok og indeholde alle de oplysninger, der er nødvendige for at identificere dig som bruger af vores betalingstjenester (dvs. din e-mailadresse, der er tildelt din brugerkonto) samt den tjeneste, som du mener ikke blev udført eller ikke blev udført korrekt, grunde til en sådan overbevisning og dine forventninger til løsningen af sagen.
3. Vi kan bede dig om at præcisere eller angive de oplysninger, der er angivet ovenfor, hvis din klage ikke omfatter dem. I så fald begynder fristen for vores behandling af din klage, når du har udfyldt disse oplysninger.
4. Vi besvarer din klage senest 30 dage efter, at vi har modtaget den. I særligt komplekse sager, hvor vi ikke er i stand til at svare dig inden for 30 dage, kan vi forlænge denne frist op til 60 dage efter, at vi har modtaget din klage. Men hvis det er tilfældet, vil vi informere dig om, at vi finder sagen kompleks - og forklare hvorfor - senest 30 dage efter, at vi har modtaget din klage.
5. Hvis vi ikke besvarer din klage inden for de frister, der er angivet ovenfor, antages det, at vi er enige i din holdning og accepterer dine krav.
6. Vi besvarer din klage på papir, hvis vi har din postadresse, eller du har givet os den i din klage, medmindre du tydeligt har krævet, at vi sender dig vores svar i en e-mail.
7. Hvis du ikke er tilfreds med den måde, vi har håndteret din klage på, kan du indgive en klage til den finansielle ombudsmand (mere information her) eller til det polske finanstilsyn (mere information her). Du kan også bruge den europæiske platform for onlinetvistbilæggelse, som du finder her.
KOMMUNIKATION
1. Vi kommunikerer med vores kunder:
2. Du kan kommunikere med os ved at sende en e-mail til eller ved at sende et brev til: Zrzutka.pl sp. z o.o., al. Karkonoska 59, 53-015 Wroclaw, Polen
ÆNDRINGER I KONTRAKTEN
1. Vi forbeholder os ret til at foretage ændringer i kontrakten af vigtige årsager, f.eks. nye lovkrav eller ændringer i den måde, vi leverer vores tjenester på. Vi vil underrette kunderne om sådanne ændringer senest 2 måneder, før de træder i kraft. Hvis du ikke er enig i ændringerne, kan du informere os om, at du er imod dem, ved at sende en e-mail til . Du kan til enhver tid opsige kontrakten, indtil ændringerne træder i kraft. Hvis du angiver, at du ikke er enig i ændringerne, men ikke opsiger kontrakten, vil din kontrakt blive opsagt dagen før ændringerne træder i kraft. Der pålægges ingen gebyrer som følge af opsigelsen af kontrakten.
2. Hvis nogen af ændringerne i kontrakten påvirker gebyrer eller afgifter, der pålægges betalingstjenesterne, vil vi give kunderne et omfattende dokument med en liste over de nye gebyrer.
OPSIGELSE AF KONTRAKTEN
1. Kunden kan til enhver tid opsige sin kontrakt ved at slette sin brugerkonto eller ved at sende os en skriftlig erklæring om opsigelse af kontrakten til vores postadresse.
2. Vi kan til enhver tid opsige kontrakten uden at angive en grund med mindst to måneders varsel gennem en erklæring på papir eller på et andet varigt medium, herunder ved at sende den til kundens e-mailadresse.
3. Vi kan opsige kontrakten uden forudgående varsel, hvis:
4. I tilfælde af kundens opsigelse af kontrakten er det kun muligt at opsige den, når alle midler, der er indsamlet på fundraiserens konto, enten er hævet eller returneret til supporterne.
5. I tilfælde af at kontrakten opsiges af os, kan vi foretage en tvungen udbetaling af midlerne fra alle arrangørens fundraiserkonti til arrangørens bankkonto. Vi vil foretage en sådan tilbagetrækning, medmindre vi har berettigede grunde til at mistænke, at midlerne indsamlet på fundraiserens konto kommer fra en ulovlig kilde eller er genstand for bedrageri og har underrettet de kompetente retshåndhævende myndigheder om det, i hvilket tilfælde midlerne kan være underlagt bestemmelserne i en sådan myndighed eller returneres til supporterne.
6. Hvis vi opsiger kontrakten, sender vi en oversigt over alle de gebyrer, vi har opkrævet for arrangørens betalingstransaktioner fra det tidspunkt, hvor den sidste oversigt blev leveret til dem, senest 2 uger efter kontraktens ophør via e-mail.
FORSKELLIGE
1. Kontrakten er indgået på engelsk, som forbliver den eneste originale version. Dette gælder også, hvis brugeren ser den maskinoversatte version af hjemmesiden som fastsat i pkt. 15.7 i forordningerne. Den engelske originalversion af kontrakten kan ses efter ændring af hjemmesidens sprog til engelsk. Kommunikationen mellem os og kunden foregår på engelsk, medmindre vi gensidigt aftaler at fortsætte den på et andet sprog. Af hensyn til kunderne kan meddelelserne til de kunder, der ser webstedet på andre sprogversioner end engelsk, indeholde en maskingenereret oversættelse af meddelelsen til deres valgte sprog. I et sådant tilfælde er meddelelsens originalsprog stadig engelsk. Hvis kunden finder indholdet af meddelelsen uforståeligt eller tvetydigt, skal han/hun skifte sprog på hjemmesiden til engelsk for at modtage yderligere meddelelser på engelsk og skrive til for at modtage den engelske original af den tidligere modtagne meddelelse.
2. Hvis kunden ikke har forbrugerstatus, gælder følgende artikler i PSP ikke: art. 34, art. 35-37, art. 40 pt. 3 og 4, art. 45, art. 46 pt. 2-5, art. 47, art. 48, art. 51 og art. 144-146. I tilfælde af kunder, der ikke er forbrugere, er fristen for rapportering af identificerede uautoriserede, ikke-udførte eller ukorrekt udførte betalingstransaktioner, under smerte af udløb af krav for sådanne betalingstransaktioner, 14 dage fra datoen for modtagelse af betalingsordren af os.
3. Kontrakten er indgået i henhold til polsk lov.
4. Hvis kunden ikke er en forbruger, er eventuelle tvister i forbindelse med kontrakten underlagt løsning af almindelige domstole, der er kompetente for vores registrerede adresse.

In brief, or what you should know before starting a Fundraiser.

DEFINITIONS

GENERAL TERMS

ACCOUNT CREATION AND IDENTITY VERIFICATION

ORGANISING AND SUPPORTING FUNDRAISERS

FUNDRAISER’S PURPOSE VERIFICATION

FUNDRAISER’S ADVERTISING

RECURRING SUPPORT

OFFERS AND AUCTIONS

LIABILITY

ACCOUNT SUSPENSION AND DELETION

REFUNDS

ANTI MONEY - LAUNDERING/ COUNTERING THE FINANCING OF TERRORISM

INTELLECTUAL PROPERTY RIGHTS

COMPLAINTS

OPINIONS AND COMMENTS

MISCELLANEOUS

OMKOSTNINGER

RAMMEAFTALE

Bilag nr. 1 - RAMMEKONTRAKT FOR BETALINGSYDELSER

BEGREBER ANVENDT I KONTRAKTEN

KONTRAKTENS INDGÅELSE

OPLYSNINGER OM TJENESTEUDBYDER

OPLYSNINGER OM LEVEREDE TJENESTER

STÆRK KUNDEAUTENTIFICERING

FRIST FOR GENNEMFØRELSE AF BETALINGSTRANSAKTIONEN

INFORMATIONSFORPLIGTELSER

TREDJEPARTS BETALINGSTJENESTER

GEBYRER OG AFGIFTER

NÆGTELSE AF SERVICE

SIKKERHED I FORBINDELSE MED BETALINGSTRANSAKTIONER

KUNDENS PLIGTER VEDRØRENDE SIKKERHED FOR BETALINGSTJENESTER

KUNDENS ANSVAR FOR UAUTORISEREDE TRANSAKTIONER

VORES ANSVAR FOR UAUTORISEREDE TRANSAKTIONER

KLAGER VEDRØRENDE BETALINGSTJENESTER

KOMMUNIKATION

ÆNDRINGER I KONTRAKTEN

OPSIGELSE AF KONTRAKTEN

FORSKELLIGE

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