4fund.com Condicions d'ús: informeu-vos dels aspectes més importants sobre els serveis de la plataforma abans d'iniciar una campanya de recaptació de fons.

In brief, or what you should know before starting a Fundraiser.

How does 4fund.com work?

4fund.com is a tool that enables you to raise funds for almost any purpose. With the support of other users of our site, you can collect donations to achieve your goals.

Using our website is free of charge. We do not impose any commission on deposits or withdrawals nor any fee on creation and functioning of your Fundraiser. We will, however, ask you and your Supporters to make a small optional donation to our account when making transfers to or from a Fundraiser. You will be able to freely adjust the amount of said donation or refrain from making it if you just don’t feel like supporting us. Premium options, such as promoting your Fundraiser on our website, are the only services for which we impose mandatory fees.

It is important that you state clearly what the purpose of your Fundraiser is - if you describe it in detail, you will get more interest from the Supporters who will know exactly what they are donating for. Besides, when collecting donations, you enter an agreement with your Supporters, so it is important to specify its terms. Even if you offer no nothing in return for the donations, the description of your Fundraiser will tell your Supporters how you are going to use the raised funds and they may expect you to act as you promised.
Account verification - when can you start collecting donations?

We act as a licensed payment services provider. To provide such services we need to comply with the applicable anti-money laundering and countering the financing of terrorism regulations. This requires us to verify the identity of our customers before we give them the option to raise money on our Website.

We have done our best to make this process as quick and easy as possible. To verify your identity you will just need a valid National Identity Card, Passport or Residence Permit issued in one of the European Economic Area countries. Once you fill in your personal data in the identification form on our website, you will be directed to a widget provided by our partner - Onfido limited with its registered office in Great Britain. It will guide you through the identity verification process that should take no longer than 5 minutes.

In order to withdraw the funds gathered on your Fundraisers you will also need a Mastercard or VISA payment card. After your identity is verified, and before the first withdrawal you’ll need to provide the details of your card on a secure site, where you will verify your card. After a payment card is assigned to your 4fund.com account, all withdrawals will be made to the bank account of the card, in near-real time thanks to the VISA Direct ® and Mastercard Send ® solutions.

Important! Please check in advance if your bank supports the VISA Direct ® or Mastercard Send ® solution - in the case of some banks, they might be currently unavailable, which will make withdrawals impossible. If your bank does not support VISA Direct ® and Mastercard Send ® solutions yet, we recommend that you acquire a payment card from a provider that does, such as e.g. ZEN, before you decide to withdraw the funds you collected with us.

There are a few ground roles for a 4fund.com account:
1. Only natural persons can open an account by using our standard online registration and verification. If you represent a legal person or other entity, you may contact us at or by using a special form available in the registration process and verification process and we may decide to open an account for it. If we do so, we will guide you through the onboarding process. Please note that the following Regulations directly apply only to accounts of natural persons. For legal persons or other entities, their provisions may be applied differently and we may further specify the terms of use of the Website in a separate agreement.
2. To create a 4fund.com account, you must be a resident of one of the European Economic Area countries. You will also need to be a holder of Mastercard or Visa payment card issued in one of the European Economic Area countries by a financial institution that supports the VISA Direct ® or Mastercard Send ® solution to withdraw the funds collected on your Fundraiser;
3. One person can only hold one 4fund.com account. You can, however, organise as many Fundraisers as you like;
4. An account may only belong to one person. We do not offer shared accounts. You are also not able to transfer your account to someone else;
5. Only one card can be assigned to your 4fund.com account at a time. You may change the card linked with your 4.fund.com account, though there is a limit of no more than 3 such changes in 30 days.
Fundraiser’s purpose verification

We attach great importance to the security and reliability of Fundraisers that are organised on our site. We believe that Supporters have the right to know that when they donate to a specific Fundraiser, their money will be spent exactly as its description states. Therefore, we have introduced procedures of Fundraisers’ verification.

In this process we will ask you to provide the documents that will prove that the purpose of your Fundraiser and any relevant information you provide in its description are true. Any Fundraiser may be subject to verification at any time. Verification is mandatory if the sum of the collected funds exceeds 5.000 € on one Fundraiser or the overall sum collected on all your Fundraisers exceeds 12.500 €. From the moment we start the verification, until this procedure is completed, you will not be able to withdraw the funds from your Fundraiser. Please remember to keep all the invoices, transfer confirmations, or any other relevant documents.

The documents we will ask you to provide depend on the purpose of the Fundraiser and the circumstances stated in its description. For example, if you are fundraising to gather money for treatment, you should be able to provide the documents to prove the medical condition that you describe. If, after you've made withdrawals from your Fundraiser, any suspicions arise regarding the actual spending of the funds, we may also ask you to provide us with documents that will show how the money was spent.

You will be able to upload all the required documents as scans or photographs directly at your User Profile on 4fund.com. Our employees will guide you through the verification process and will remain at your disposal for any questions you may have.

It is important that you regularly check the inbox of an email that you have provided us. If we start the verification process and don’t get the required documents from you in 14 days, we may stop your Fundraiser and return its balance back to the Supporters.
What can you fundraise for and what is forbidden

On 4fund.com you can fundraise for almost anything, as long as it remains within the boundaries of law. You can gather money for charity, as well as for your private goals. We do not judge your Fundraiser’s purpose based on political or social beliefs and it is not up to us, but to your Supporters, to decide whether it is worth donating for.

Still, there are some activities that are prohibited on 4fund.com:
1. You may not fundraise for any purpose that would be illegal in your country or in Poland (the country of our registered office). Polish law does not prohibit most Fundraisers' purposes, but with one notable exception - you may not fundraise to cover fines or bail imposed in the criminal proceedings.
2. The purpose or the description of your Fundraiser may not endorse, support or promote hatred, violence, discrimination, terrorism, fascism or other totalitarian regimes, or publicly condone crimes.
3. You may not harm, slander or defame anyone through your Fundraiser. This applies both to your Fundraiser’s purpose and its description. You may fundraise to finance legal proceedings against someone (e.g. to pay lawyers fees), but if you indicate any circumstances that may defame someone in the description of your Fundraiser, and that someone raises objections to us, you will have to prove that what you write is true with an appropriate official document (e.g. a relevant court judgment). Remember that 4fund.com is neither a court of law nor a place of dispute resolution.
4. You may not fundraise to buy weapons (regardless of legality of such purchase).
5. You may not fundraise to finance gambling, prostitution or pornography (regardless of legality of such activities).
6. You may not use 4fund.com to finance or spread misinformation or fake news. If we find what you write in your Fundraiser’s description doubtful, we will need you to prove it. Keep your Fundraiser’s description true and verifiable.
7. You may not offer shares in companies for donating to your Fundraiser or construct a Fundraiser where the donations would be treated as loans to you from your Supporters.This is because we are a donation-based crowdfunding site, not an equity crowdfunding one - if your business plan includes such a solution, we suggest you use a specialized site.
8. You may not Fundraise for paramilitary organisations or other organisations that would act in fields that are restricted to state authorities;
9. You may not fundraise to support the Russian Federation or any other sanctioned country or region;
10. You may not fundraise to finance any project that is subject to an applicable permit (licence, concession etc.) that you do not possess.
Liability

As an Organiser of a Fundraiser, you are solely responsible for all the obligations that arise from it. You are the one that has to ensure the collected funds are used for the purpose stated in the Fundraiser’s description, and it is up to you to deliver the subject of any Offers to the Supporters if you made them. You are also obliged to assess and fulfill any tax duties that arise from the donations you acquire.

Any agreement that is struck by the fact of organising and supporting a Fundraiser (including agreement concerning any Offers that you have made) is concluded between you and your Supporters. We do not become a party to such an agreement and therefore we bear no liability for meeting the purpose of a Fundraiser or fulfillment of other obligations by the Organiser.

Although we do our best to prevent fraudulent Fundraisers, we offer no guarantee that a specific Fundraiser will not turn out to be a fraud. We might (and will) report any confirmed frauds on our site to the competent authorities, and - unless otherwise instructed by such authorities - return the Donations back to the Supporters up to the current balance of a Fundraiser. We bear no responsibility for restitution of funds that the perpetrator has already managed to withdraw from their Fundraiser’s Account, however.

If you are considering supporting a Fundraiser but have doubts about its reliability, you can always contact the person organising it by clicking the “Contact the organiser” button on their Organiser’s profile and ask for further explanations.

If you suspect or have information on a fraud or other abuse on a Fundraiser, please report it to us. If you have any specific first-hand information on the situation, or are in possession of documents that might help to prove the abuse, include them in your report. We take all abuse reports seriously and if the report raises suspicion on the actual abuse, we always start our verification procedures and block the withdrawals until they are done.
Fundraisers for the Beneficiary

On 4fund.com you may fundraise for your own purposes as well as to help someone else. If your Fundraiser is organised to help realize someone else’s goals - e.g. to fund treatment for your relative, to help a victim of a house fire, or to donate to a specific charity organization, we call the person that will ultimately benefit from your Fundraiser ‘the Beneficiary’. Both individuals and organizations can become Beneficiaries.

You will need the Beneficiary's written approval to organise a Fundraiser for them, as well as their consent to you providing us with their personal data and documents for the Fundraiser’s verification procedures. This should come with a scan of the Beneficiary’s ID (ID of a representative authorized to grant consent on behalf of the organization in the case of legal persons). You will find an applicable form of Beneficiary’s consent on our website.

If we start the verification procedure of your Fundraiser, we will ask you to provide the Beneficiary’s consent in addition to the standard set of documents needed to prove the veracity of the Fundraiser's description. In order to avoid problems, you should acquire them before you start the Fundraiser and keep them at hand.

Obtaining and maintaining the Beneficiary’s consent and documents is your duty as an Organiser of a Fundraiser. Therefore, you will not be able to finish the Fundraiser’s verification process if you don’t have them, which might ultimately result in your Fundraiser being stopped and the gathered funds returned back to the Supporters.

Even if you organise a Fundraiser for a Beneficiary, you are still our customer and the only person that has a legal agreement with us. The Beneficiary is not entitled to demand that we transfer the funds gathered on the Fundraiser directly to them and is not treated as the funds’ owner. The conditions upon which you will transfer the funds to the Beneficiary or use them to support their goal should be agreed between you two. However, the Beneficiary may report to us that the funds might have been misused, in which case you will be asked to prove how you spent them.
Offers and Auctions

On 4fund.com you may make Offers to your Supporters in return for their Donations. This is entirely optional - your Fundraiser may also be based on a pure donation model. It may make your Fundraiser more popular, enable you to treat your Fundraiser as a source of income for your work or as a place to sell the wares you offer, however.

Any item, service or intangible asset that the Organiser undertakes to provide to the Supporter in exchange for a Donation in a fixed minimum amount made to their Fundraiser can be an Offer (making the Donation, in fact, a payment for the Offer rather than a donation in strict meaning). If the Organiser makes any Offers on their Fundraiser, a Supporter may choose an Offer from the list and make a Donation in at least the minimum amount stated as the Offer’s price. A contract is struck between the Organiser and the Supporter, the subject of which is the transfer of the purchased Prize to the Supporter.

We are not a party to the agreement concluded between the Supporter and the Organiser who made the Offer and are not responsible for the delivery of the promised subject of the Offer. If the Supporter informs us that the Organiser has failed to fulfill their obligation, we may, however, ask the Organiser to provide us with a relevant proof of delivery. In such an instance, if we do not receive it or it raises doubts, we may provide the data of the Organiser to the Supporter in order to enable them to pursue their claims outside 4fund.com. We may also block or delete the User Account of an Organiser who fails to fulfill their obligations towards the Supporters who bought the Offers.

Offers may be made at the "Buy Now" option, where the Organiser indicates the minimum amount for which the Offer can be purchased (it is possible to purchase the Offer and support the Fundraiser with an amount higher than the minimum payment amount set by its Organiser making the Offer), or offered on an Auction.

If an Offer is connected with an Auction, bids may only be submitted by logged in Registered Users. The User that has placed the highest bid to purchase the Offer until the Auction is over can claim the Offer. They have 24 hours to pay for the Offer by making a Donation to the Fundraiser in their bidding amount - if they do not do so, the Organiser may decide to sell it to the person who submitted the next highest bid.
Founders’ Offers

Apart from the Offers made by the Organiser, Offers on their Fundraiser may be made by other Verified Users of our Website, as an alternative way of supporting a Fundraiser apart from making a Donation to it. Such Offers are called ‘Founders’ Offers’ and may be made only if the Organiser has enabled such an option for a given Fundraiser.

Founders’ Offers work similarly to the regular Offers, and may be made at the ‘’Buy Now” option or on an Auction. When such an Offer is bought, two separate agreements are made - a sales agreement between the Founder and the buyer of the Offer, and a donation agreement between the Founder and the Organiser of the Fundraiser. The amount of payment for the Offer is transferred directly to the Fundraiser’s Account of a Fundraiser to which the Founder’s Offer was connected.
Donation Boxes

Any Registered User can support chosen Fundraiser thanks to the Donation Box feature. A Donation Box allows Users to create a copy of an original Fundraiser created by the Organiser, and to add a custom description and title to their Donation Box. A Donation Box can be created for any Fundraiser unless the Organiser disables this feature for a specific Fundraiser(s). It is important to note that a Donation Box is not a separate Fundraiser - all funds collected on a Donation Box are directly transferred to the Fundraiser’s Account, making its Organiser the sole owner of the donations collected through your Donation Box. A Donation Box helps to identify a separate group of Supporters who make donations to the Organiser’s Fundraiser through a Donation Box. Creating a Donation Box allows you to support a selected Fundraiser and the Organiser will be informed of the funds collected through your Donation Box. This service is perfect for managing large Fundraisers (e.g. organised by charity foundations), where each Donation Box may indicate the amount of funds collected thanks to the efforts of each individual volunteer.

DEFINITIONS

The terms used in these regulations have the following meaning:
1. Auction - a way of selling the Offers in which Registered Users may submit bids on the Offer and the highest bidder is entitled to buy the Offer by making a Donation in his bidding amount in 24 hours after the Auction is over.
2. Authentication code - a one-time authentication code used to authorize payment transactions.
3. The Beneficiary - any person (natural or legal) that is ultimately to benefit from a Fundraiser, but is not its Organiser.
4. Digital Offers - Offers that consist of data which are produced and supplied in digital form (e.g. photos, movies, songs), that may be uploaded by the Organiser directly to the Website and downloaded by the Supporter who bought them.
5. Donation Box - a service that allows Registered Users to support the Organiser by creating a copy of a Fundraiser where they can collect funds on their own behalf (identified by their first and last name) for the benefit of the Organiser.
6. Donation Box’s Organiser - a Registered User who created a Donation Box for a selected Fundraiser.
7. Donations - funds obtained by the Organiser from the Supporters for the implementation of the Project.
8. EEA - European Economic Area, i.e. countries members of the European Union as well as Iceland, Liechtenstein and Norway.
9. Fixed Beneficiary - an entity verified by us and listed on the list of Fixed Beneficiaries available on our Website for the benefit of which Fundraisers may only be created following the rules set in pt. 4.20-4.23 below.
10. Founder - a Verified User making Founder’s Offers on Fundraisers organised by other Users.
11. Founders’ Offers - Offers that are made on a Fundraiser by Verified Users other than the Organiser themself, where the amount of payment for the Offer is a Donation to the Fundraiser to which the Founder’s Offer was connected.
12. A Fundraiser - a collection of funds created on the Website by the Organiser for the realization of the Project specified in the Fundraiser’s description.
13. Fundraiser’s Account - a virtual payment account maintained by us separately for each Fundraiser organised on the Website, where the Donations are collected and made available for the Organiser’s withdrawal.
14. Login - the User's e-mail address indicated by the User when registering on the Website, which also serves the User's identifier on the Website.
15. An Offer - any item, service or intangible asset that the Organiser undertakes to provide to the Supporter in exchange for a Donation to their Fundraiser in a procedure stipulated in pt. 8.
16. The Organiser - a User that has organised a Fundraiser.
17. Organiser’s Bank Account - a bank account of the payment card assigned to the Organiser’s User Account.
18. Password - a unique string of at least 8 characters, including min. one capital letter and one number or special character, selected by the User during registration on the Website, which enables and secures access to the User Account.
19. Project - any manifestation of business, coltural, scientific, social or private activity, for the implementation of which the Organiser collects funds via the Website;
20. PSA - Polish Payment Services Act of August the 19th 2011, as amended;
21. Registered User - a User that has registered a 4Fund.com User Account by stating their name and surname, providing and verifying an e-mail account and setting up a Password.
22. Recurring Support - optional cyclical payments to a chosen Fundraiser made each month automatically from the Supporter’s payment card in a chosen amount.
23. The Regulations - these regulations altogether with all their attachments.
24. Supporters - Users of the Website who make Donations to the Organiser’s Fundraiser.
25. User - any person of age using the Website.
26. User Account - an account on the Website made available to the User, which is created automatically after completing the registration process on the Website. The User Account is created based on the Login and is secured with a Password.
27. Verified User - a Registered User that has verified their identity as described in pt. 3.3 of these Regulations;
28. we, our, us - Zrzutka.pl sp. z o.o., a limited liability company (spółka z ograniczoną odpowiedzialnością) with its registered office in Poland, al. Karkonoska 59, 53-015 Wrocław, with TIN (NIP) number 8992796896, entered into the Companies Registry (KRS) under the number 0000634168 acting as a payment services provider licensed by Polish Financial Supervision Authority (Komisja Nadzoru Finansowego) with license number IP48/2019;
29. The Website - 4fund.com with all its subdomains;
GENERAL TERMS
1. 4fund.com is a platform that allows Users to create and manage crowdfunding campaigns to raise funds for business, coltural, scientific, social, sales and private Projects.
2. These Regulations define the terms and conditions of using the Website. The Regulations specify the rights and obligations of the Users as well as our rights, obligations and responsibilities, together with conditions for the provision of payment services by us. The regulations also constitute the basis for concluding contracts between the Users via the Website.
3. The condition for using the Website is to carefully read the Regulations along with attachments and accept them. By selecting the option "I accept the Terms of use" during registration on the Website, the User declares that they have read the terms of these Regulations and that they are understandable to them and undertake to comply with their provisions.
4. Creating Fundraisers is available to Registered Users only. In order to accept Donations on the Fundraisers and make withdrawals, it is necessary for the Organiser to complete the identity verification process stipulated in pt. 3.3 and to assign a payment card to their User Account.
5. We are an intermediary that enables the conclusion of contracts between the Supporter and the Organiser. Depending on the situation (whether there are any Offers on the Fundraiser), it is the conclusion of a sales contract or a donation contract between the Supporter and the Organiser. We are not a Party to such contract and take no responsibility for its execution, other than arising from the correctness of the payment services we provide. The contract’s terms are determined by the description of the Fundraiser, including any Offers or any other benefits in return for the Donations the Organiser might have offered.
6. Any agreement between the Organiser and a Supporter is effective from the moment the Donation is received on the Fundraiser’s Account. The Fundraiser’s Organiser is regarded as an owner of all the funds gathered on Fundraiser’s Account.
7. Our payment services are limited to providing Fundraisers’ Accounts and processing withdrawals from them. The terms of providing these services are further specified in Appendix 1 to the Regulations - the Framework Contract. Donation payments are processed by an external licensed payment services providers - PayU S.A. with its registered office in Poland or UAB ZEN.COM with its registered office in Lithuania.
ACCOUNT CREATION AND IDENTITY VERIFICATION
1. In order to create a new 4fund.com account and become a Registered User, you need to fill in all the fields in the registration form available on the Website by stating your name, surname and email address, as well as setting a password. Once you confirm your email address by typing in a digit code we send you by an email, your User Account will be registered and you will be able to log in. The email you provide us with will be the primary form of communication between us and the address where you will be receiving digit codes needed for two-step verification of some transactions or actions on the Website.
2. The name and surname you state on the registration form must be true and match the data we will later confirm in the identity verification process.
3. To become a Verified User, you will need to complete an identity verification procedure by clicking the ‘Account verification’ button on your dashboard after logging in and following the steps indicated on the screen. You will need to fill in a slightly longer identification form where we will collect your data that we are obliged by law to identify, after which you will be redirected to an Onfido Ltd. widget where you will need to provide a photo of your identification document (EEA - issued National Identity Card, Passport or Residence Permit) and perform a short liveness check. The data that you provide in the identification form must match the data confirmed in the verification process - if the data differs, you will be unable to complete the verification. After Onfido Ltd. confirms your data, your account will be verified.
4. The data you provide during the verification process must be true and your own. Using another person's data and/or documents in the verification process is prohibited and may be subject to criminal prosecution. If we become aware of the use of such data or documents, we may block the User’s Account and report the matter to the relevant authorities.
5. Each User is allowed to have only one User Account, and each User Account may only belong to one individual. We may delete duplicate or shared accounts with no prior notice as well as take measures to prevent creation of such accounts.
ORGANISING AND SUPPORTING FUNDRAISERS
1. To create a Fundraiser, the Organiser must state its title, provide its description and state the sum needed to meet the Fundraiser’s purpose. The Organiser may also optionally add photos and make Offers on the Fundraiser.
2. The purpose of the Fundraiser may not be illegal according to the Polish law as well as according to the law of the country of its Organiser’s residence. Regardless of the legality of such purpose, it is also forbidden to create Fundraisers:
  1. that promote, condone or support crimes, hatred, violence, fascism, totalitarianism, terrorism, discrimination, or infringe personal or intellectual rights of other person;
  2. that would finance the purchase of weapons;
  3. that would finance prostitution, pornography or gambling;
  4. that offer shares in companies as Offers or promise them in Fundraiser’s description;
  5. that would treat the Donations as loans from the Supporters to the Organiser;
  6. that would serve as a way of collecting payment for services or purchase of goods that are not clearly described in the Fundraiser’s description while the Fundraiser is falsely described as based on a pure donation model;
  7. to finance paramilitary organisations or other organisations that would act in fields that are restricted to state authorities;
  8. to support the Russian Federation or any other sanctioned country or region;
  9. to finance any project that is subject to an applicable permit (licence, concession etc.) that you do not possess;
  10. to forward spam messages or content.
  If you organise such a Fundraiser we may delete it and return the Donations back to the Supporters, as well as suspend or delete your User Account.
3. The description of the Fundraiser must be comprehensive enough to let us and the potential Supporters identify precisely what the funds are being raised for. Any circumstances stated in the description must be true and verifiable. It is forbidden to use derogatory language, leave the description blank or incomprehensive, as well as to insult or defame anyone while describing the Fundraiser’s purpose. We may temporarily block your Fundraiser and ask you to change such a description within a specified time, after which we may delete your Fundraiser if you don’t comply. In the case of obvious or drastic violations, we may also delete your Fundraiser without prior notice and delete or suspend your User Account.
4. We may provide automated, AI-based tools on the Website to help the Organiser generate a description of their Fundraiser in accordance with their instructions. In such a case, the Organiser has the ability to freely adjust, change or modify the machine-generated description. Using these tools is only intended as an aid in formulating the description and in no way waives the Organiser’s responsibility for the Fundraiser’s description being compliant with the Regulations, particularly pt. 4.3. above. The Organiser is obliged to duly check and - if necessary - modify the description before accepting it. AI-based tools may also be used to create images (cover photos) on the Fundraiser’s page, descriptions of the Offers made on the Fundraiser and the Fundraiser’s title - if the Organiser decides to use them, the above mentioned rules apply accordingly. Any images created in this way will be clearly marked as AI-generated.
5. If your Fundraiser aims to collect a sum of 35.000 € or higher, its description should also include an indicative cost estimate showing the expected expenses that will be covered from the raised funds, together with the priority with which they will be settled. It should also - if possible - state the purpose to which the surplus money gathered will be spent if the expected sum is exceeded and may state an alternative purpose if the goal is not met and can be realized only with the aimed amount. This does not apply to Fundraisers created on behalf of the Fixed Beneficiary. However, for security reasons in a given case, we may require the cost estimate to be added in the description of such Fundraiser.
6. From the moment the first Donation to a Fundraiser is made, it is forbidden to change its Beneficiary or its purpose. If we become aware of such a change, we may delete the Fundraiser and return its current balance to the Supporters. You may only change the description to further specify the original Project or to describe new circumstances concerning its purpose. To prevent changing the purpose of a Fundraiser, we may limit or block the ability to change its description, especially when the Fundraiser’s purpose has already been verified as stipulated in pt. 5.
7. As an exception from the restriction made in pt 4.6., if the sum expected to be gathered on your Fundraiser is significantly exceeded, and the description didn’t state a purpose for the use of the surplus funds, you may contact us and we may allow you to state a purpose to which the surplus funds will be used. We may also ask you to state such an additional purpose if you didn’t contact us. Such an additional purpose should be as close as possible to the original purpose of the Fundraiser (e.g. to help other people in a situation similar to the Beneficiary’s case or to donate to a specific charity that helps in such cases).
8. In the case of Fundraisers organised for the Beneficiary it is necessary to acquire - before starting a Fundraiser - such person’s written approval to the Fundraiser being organised as well as consent to us processing their personal data together with their ID scans (in the case of natural persons) or documents showing the authorization of a specific person to act on behalf of the Beneficiary, consent of a person with such authorization to organise a Fundraiser for such Beneficiary and a scan of their ID (in the case of Beneficiaries who are not natural persons) - forms available here. We may request the above documents during the verification procedures described in pt. 5 of the Regulations or at any other time. In the event of the Beneficiary's refusal to conduct the Fundraiser for their benefit or failure to deliver the documents described above within the prescribed period (not shorter than 7 days), we may delete the Fundraiser and return its balance back to the Supporters.
9. In the case of the Beneficiary’s death, or if the Fundraiser’s purpose cannot be met out of reasons objective and independent from its Organiser, the Organiser should immediately notify us of this fact. We will temporarily block the Fundraiser, and its Organiser may, as they choose:
  1. order us to return the Fundraiser’s balance back to the Supporters, in which case the Fundraiser is deleted afterwards or;
  2. set a new purpose of the Fundraiser, in which case the Organiser should change its description stating this new purpose as well as prepare a message to the Supporters, notifying them of the event that made the Fundraiser’s original purpose impossible to achieve and of the new purpose that it will serve. The message should be sent to us to and we will post it to all of the Fundraiser’s Supporters. The withdrawals from the Fundraiser’s Account will remain blocked for the period of 14 days after the message has been sent, in which time the Supporters may contact us directly asking for the refund of their Donations. We refund the Donations when asked, up to the balance of the Fundraiser. After the 14-days have passed, the Supporters are considered to have accepted the new purpose, and the Fundraiser may be continued freely.
  From the moment we acquire information of the Fundraiser’s purpose becoming impossible to achieve until the Organiser chooses one of the solutions given in pt. 4.9.1. or 4.9.2. above, we also refund any Donations when the Fundraiser’s Supporters contact us with such a request (up to the Fundraiser’s balance).
10. The Fundraiser’s Organiser bears responsibility for any chargebacks directed against the Donations made to their Fundraiser. We may deduct any costs incurred by such chargebacks from the account of the Fundraiser or - if the balance on the Fundraiser is insufficient to cover them - from the accounts of other Fundraisers of the same Organiser.
11. To donate to a Fundraiser and become its Supporter you need to choose one of the payment methods available on the Website, set the amount of payment (minimum Donation is 1 €) as well as state your email and accept these Regulations and Privacy Policy. You may also optionally state your name and surname. Unless otherwise stipulated in the Regulations (e.g. in the case of Recurring Donations), you don’t need to be registered or logged in on the Website to donate. The Donation payment process is handled by external payment service providers and is not part of the payment services provided by us - therefore it is necessary to accept their terms of service as well to make a Donation.
12. The Fundraiser’s Accounts are held in euro currency. Any Donations made in other currencies or withdrawals to the bank accounts held in other currencies may be subject to third-party exchange fees and rates. However, when making a Donation using Google Pay, Apple Pay or Pay By Card payment method, the Supporters may choose to make the payment in a currency other than euro. In that case, the funds will be exchanged to euro currency by our partner after they’ve been debited from the Supporter’s account - the Supporter will be provided with the exact information on the amount in euro currency that will be credited to the Fundraiser’s Account and their own account will be debited in the amount set by them in their chosen currency. Please note, that if the chosen currency differs from the currency of the Supporter’s account to be debited, third-party exchange fees and rates still may apply.
13. Making withdrawals from the Fundraiser’s Account is available after the Organiser assigns a VISA or MasterCard payment card issued by a bank or other financial institution that supports the VISA Direct ® and/or Mastercard Send ® solution (respectively) to their User Account, which they may do immediately after completing the identity verification procedure stipulated in pt. 3.3. or at any later moment from their User Account. Assigning the card to the User Account requires providing its data and performing verification in which a small charge will be made to the card and automatically returned to its account. The Organiser should be an owner of the bank account to which this card was issued - using someone else's card may result in an inability to assign the card to the User Account. The Organiser may change the card assigned to their User Account at any time, however, each time it must be a card issued for their own bank account. Only one card may be assigned to the User Account at a time. The Organiser may change the payment card assigned to their User Account no more than 3 times in 30 days. All withdrawals will be made to the bank account to which the card assigned to the User Account was issued. The Organiser may withdraw the money up to the current balance of the Fundraiser's Account.
14. If the Organiser experiences issues when attempting to make withdrawals to a VISA or MasterCard payment card or assigning such a card to their User Account, they should contact us by email at . We will then provide the Organiser with step by step instructions on the solution, which may include making withdrawals to a ZEN account or by wire transfer to the Organiser's bank account held within an EEA-based bank.
15. Donation box can be created by any Registered User for a specific Fundraiser if its Organiser has not disabled such an option on their Fundraiser.
16. Each Donation Box's page contains information indicating that the funds are collected for the specified Fundraiser, as well as information on the total amount collected on this Fundraiser and the amount collected through the Donation Box.
17. The Donation Box is not a separate Fundraiser and may not serve a purpose other than the one stated in the description of the Fundraiser for which it was created (though it may serve a specific part of this purpose). The Donation Box's Organiser has no access to funds collected on the Donation Box. A separate payment account is not created for the Donation Box. Donations collected through a Donation Box are directly transferred to a Fundraiser’s Account for which the Donation Box's Organiser has created the Donation box and the money donated to the Donation Box is considered a Donation for the Fundraiser itself, meaning that even if the specific purpose of the Donation Box proves impossible to reach, the money should still be spent accordingly to the Fundraiser’s purpose. The Organiser of the Fundraiser is the sole owner of the donations collected through the Donation Box.
18. The Donation Box is not a payment service.
19. Deleting or disabling a Fundraiser results in deleting or disabling all Donation Box connected to it.
20. In order to create a Fundraiser for the benefit of one of the entities listed on the Fixed Beneficiaries list, the Organiser must follow the rules set below - such entities may not be Beneficiaries of the standard Fundraisers where the Organiser is able to withdraw the Donations to their own account. Such Fundraisers may be created by selecting the chosen organization from the list and following the steps on the screen. All of the funds gathered on such Fundraiser will be withdrawn directly to the Fixed Beneficiary’s bank account when the Organiser instructs us to make a withdrawal. If the Organiser delays the withdrawal, we – at the request of the Fixed Beneficiary – can make the withdrawal directly to the Fixed Beneficiary’s bank account, without the Organiser’s permission. Any disputes between the Organiser and the Fixed Beneficiary should be resolved without our participation.
21. After the Fundraiser is created, the Organiser can not revoke the priorly chosen Fixed Beneficiary. When a Fundraiser for the Fixed Beneficiary is created, the Fixed Beneficiary is informed of its creation via email. The Fixed Beneficiary may decline a specific Fundraiser for their benefit, in which case the Fundraiser is deleted.
22. A Fundraiser created for the benefit of a Fixed Beneficiary includes information that the funds are collected for the Fixed Beneficiary which is a party to the donation agreement concluded with Supporters. The Organiser is not a party to such agreement and is only supporting the Fixed Beneficiary in reaching their goal.
23. We can delete a Fundraiser for the benefit of a Fixed Beneficiary that would be organised disregarding the procedure described above, and return the Donations to the Supporters. However, before we do this, we will enable the Organiser to follow this procedure and - should the Fixed Beneficiary accept their Fundraiser - to continue it as if it had been organised following the procedure from the beginning.
24. If the Fixed Beneficiary deletes their account, all of the Fundraisers connected to it will be deleted. However, if there are funds on such Fundraisers, the Fixed Beneficiary should request the withdrawal first. After we carry out this order, Fundraisers will be deleted.
FUNDRAISER’S PURPOSE VERIFICATION
1. We may verify the purpose of any Fundraiser at any time, especially when we receive abuse reports, the Fundraiser’s declared purpose seems doubtful, impossible to achieve or illegal, the Fundraiser raises suspicions of fraud or other violation of these Regulations, or its purpose is charitable and the Organiser asks as to verify it in order to be able to purchase our advertising services for it. Verification is mandatory when the sum of funds collected on the Fundraiser’s Account is equal to or exceeds 5.000 €, disregarding any withdrawals made from the account. If the sum of the funds collected on all of the Fundraisers of one Organiser exceeds 12.500 €, disregarding any withdrawals, we may verify all or chosen Fundraisers created by this Organiser.
2. We will notify the Organiser of commencing the verification process by email. In the verification process we will ask the Organiser to provide us with documents that will support the veracity of the Fundraiser’s purpose, the set of which will be determined by the Fundraiser’s description. We may ask for the documents proving any substantial information (i.e. information that may influence potential Supporter’s decision on donating to the Fundraiser), and the authorisation of the Organiser to conduct a Fundraiser (Beneficiary’s approval). We may also base the verification on publicly available information concerning the Fundraiser or its Organiser if it is credible. In justified cases we may also rely on information or statements provided by the Organiser or third parties (e.g. the Beneficiary) or proof of spending the funds that have already been withdrawn from the Fundraiser’s Account before we decided to verify it. The method of a specific Fundraiser’s purpose verification is at our own discretion.
3. Any documents used in the verification process should be uploaded in scans or photographs directly from the Organiser’s User Account. They should be in English or Polish or provided with a certified translation to English or Polish, legible, of sufficient resolution, and folly visible (no cropped edges).
4. The Organiser should be authorized to provide us with any documents used in the verification process. If the documents concern a third person (e.g. the Beneficiary), the Organiser should obtain and maintain that person’s approval to provide us with these documents and to us processing their personal data (such approval is included in the Beneficiary’s approval form - you can find it here). Should the documents include the data concerning health, the Organiser must obtain a separate approval of the person that the data is of (in case of Beneficiary, this is included in a specific form - you can find it here). If the documents or the data included therein are subject to any legally protected secret (medical, judicial, professional etc.) it is up to the Organiser to acquire an approval to disclose it to us from the person authorized to grant it. The Organiser of a Fundraiser cannot avoid providing us with documents by invoking any lack of consent of a third party or any secrecy.
5. Any documents provided in the process of verification will be kept confidential and will be used only for verification of the Fundraiser they concern. We generally do not share these documents with third parties, unless legally forced to. However, in justified cases, especially when the documents provided in the process of verification raise suspicions to their authenticity, we may contact their alleged issuer to certify their originality. We can also share these documents with other service providers taking part in a given transaction chain when conducting AML/TF procedures, if it is necessary to conduct them properly.
6. From the moment we start the verification of a Fundraiser, until the procedure is over, we may block the withdrawals from the Fundraiser’s Account. If the Fundraiser raises suspicion of fraud or any other illegal action, we may also block the withdrawals on any other Fundraisers of the Organiser. When a Fundraiser exceeds the limit of 5.000 € as stipulated in pt. 5.1, withdrawals are blocked automatically. If the sum of the funds collected on all of the Fundraisers of one Organiser exceeds 12.500 €, withdrawals are blocked automatically on all of the User’s Fundraisers.
7. Verification is complete and withdrawals are unblocked once the documents we acquire, or other information provided during the process prove the veracity of a Fundraiser at a satisfactory level. We may not abandon verification of a Fundraiser once we have commenced it, regardless of the reason for verification. Once we complete the verification, we may confirm it with an appropriate tag on the Fundraiser.
8. If the Organiser fails to complete the verification process in 14 days after they have been notified of us commencing it, either by ignoring the verification or not providing the required documents, we may stop their Fundraiser and return the Donations back to the Supporters, up to the Fundraiser’s Account balance. This period may be extended in justified cases, especially if we ask for the additional documents.
9. If the Organiser fails to complete the verification process, we may also delete other Fundraisers on their User Account and return their Fundraiser’s Account balance back to the Supporters, unless these Fundraisers raise no suspicion of fraud, especially when they have already been verified as stipulated in this point. In justified cases, particularly when the Organiser’s failure to verify the Fundraiser brings suspicions of fraud or other illegal action, we may also suspend or delete their User Account.
10. If there are any justified suspicions about the actual spending of funds already withdrawn from the Fundraiser’s Account, particularly when we acquire reports on funds’ misuse from the Beneficiary, we may also ask the Organiser to provide relevant proof of these funds spending (e.g. transfer confirmations, invoices or bills). In this case, the provisions of points 5.2. - 5.9. are applicable.
FUNDRAISER’S ADVERTISING
1. Any Fundraiser that has already been verified as in accordance with p. 5 of the Regulations may purchase one of the premium options available on the Website (e.g. the Fundraiser’s advertising on the public Fundraiser’s list). The only exception is the Individual website address (alias) service, that can be bought for any Fundraiser, even before it is verified.
2. We may decline to provide advertising services to any Fundraiser, especially when its purpose or description is drastic, doubtful or the circumstances included in its description indicate that there are ongoing legal proceedings that may influence the accuracy or veracity of the Fundraiser’s description. In that case, we refund any fees that have already been paid for such services. If the Fundraiser is not illegal or it does not violate these Regulations in any other way, it may be continued without using advertising services.
RECURRING SUPPORT
1. The option to provide Recurring Support to a Fundraiser is available only to the Registered Users (in order to enable them to stop such payments at any time directly from their User Account).
2. Recurring Support can be made only to Fundraisers for which the Organiser has enabled this option. Even if a Fundraiser has Recurring Support enabled, Supporters still have the option to make a single (non-recurring) Donation instead, by choosing the “Single Payment” button while making a Donation, unless the Organiser has disabled the “Single Payments” option. In that case, only Recurring Support is possible.
3. To set up a Recurring Support for a Fundraiser, the supporter needs to select the 'Recurring Payment' button while making a Donation to a Fundraiser that has Recurring Support enabled. Afterwards, they must choose or manually set the amount of the monthly payment. After clicking the “Support” button, the Supporter will be redirected to a PayU S.A. widget where they will need to provide their payment card details.
4. Should the Supporter decide to make a separate donation to us while setting a Recurring Support to a Fundraiser, such donation will be added to the sum of the recurring monthly payments charged to their card (the donation to us is also recurring).
5. Recurring payments are processed by a third party - PayU S.A., a licensed payment services provider with its registered office in Poland. Supporter’s card details will be stored by PayU S.A. PayU, as an intermediary in making payments, provides the Token tool (virtual card identifier), which enables assigning a unique identifier to an individual Supporter, with the use of which the Supporter periodically makes payments to the Organiser (and us, should the Supporter decide to make a separate donation to our account). The agreement regarding the processing of recurring payments is concluded between the Supporter and PayU S.A.. Any complaints in this regard should be filed in accordance with pt 14.4 (directly to PayU S.A.).
6. Recurring Support is available to active Fundraisers only. Should a Fundraiser be blocked or in any way restricted by us, or finished/deleted by the Organiser, providing Recurring Support to it will become unavailable.
7. In the case of recurring payments failed due to the lack of funds on the card, the payment will be omitted and only attempted when the next payment is scheduled the following month.
8. The Supporter may stop providing Recurring Support at any time. This is done by logging into your User Account and going to the 'Settings' -> 'Recurring payments' tab, and then selecting the Recurring Support you want to cancel.
9. The Organiser of a Fundraiser with Recurring Support enabled may specify Support Tiers for it. These are tiers of specific amounts of support that enable the Supporters to access exclusive content restricted to such tier. Support Tiers can be set while organising the Fundraiser or afterwards, by editing it. While creating a Support Tier, the Organiser should set its title, amount of support necessary to access it and write its short description. The Organiser may also mark one of the Support Tiers as recommended, making it appear as first on the list of the proposed tiers on their Fundraiser.
10. The Supporter may access the Support Tier (and all the Support Tiers with lower purchase amounts) by making an either recurring or single Donation in the amount of at least the amount of the specific tier. All the content of the Support Tier is available to the Supporter for the time while their Recurring Support is active and for further 32 days after it is terminated, or for 32 days after making a single payment.
11. The Organiser may upload any content (text, links, movies) to a specific Support Tier, making it available to Supporters that have bought access to such tier. Any restrictions specified in the Regulations concerning the content uploaded to the Website also apply to the content uploaded to Support Tiers.
12. The Organiser may not delete a Support Tier after it has been bought at least once, though they may cease to offer it. If they decide to do so, the Support Tier cannot be bought anymore, though the Supporters that already had access to it retain it for the period specified in pt. 7.10. The Organiser may however freely delete specific content from any Support Tiers, making it instantly unavailable.
OFFERS AND AUCTIONS
1. Any Verified User may make Offers on their Fundraisers by clicking the "add offers/auctions" button in the "offers/auctions" tab of their Fundraiser and completing the Offer adding form. In the form, the Organiser must provide the title and description of the Offer. They should also select the appropriate category in which it is offered, indicate the duration of the Offer, and specify the minimum payment for the Offer. If the Offer is listed as an auction, the Organiser should also provide the duration and starting price. They may also attach photos of the Offer’s subject and tick or fill in additional fields of the form, indicating the ways of delivering the Offer’s subject, the date of its delivery or the data necessary to be completed by the Supporter when making the purchase. If the Organiser intends to sell more than one copy of the same Offer’s subject, and such items are to be offered at the ‘buy now’ option, they may specify the number of items or state that there is an infinite amount of items offered (e.g. when listing Digital Offers) - in that case the itemss may be bought until that number is depleted.
2. The description of the Offer should be specific, exhaustive and should not mislead the potential buyer. By adding the Offer the Organiser makes a binding pledge to deliver it to the buyer as specified in its description. They also confirm that they have a full legal right to sell the Offer’s subject.
3. Each User of the Website may purchase an Offer listed at the ‘buy now’ option by selecting iton a Fundraiser and making a Donation of at least the minimum amount specified by the Organiser as payment for the selected Offer. The Supporter will need to provide their name and surname in the Donation form. If the Organiser stipulated this when completing the form for adding an Offer, in order to purchase it, it may also be necessary for the Supporter to provide address or contact details, which will be provided to the Organiser for the purpose of shipping.
4. The Offer’s subject should be delivered to the buyer in the time and by shipment stated in its description. Should the description not specify terms of delivery, the Offer’s subject should be delivered as agreed between the Organiser and the buyer. The Organiser should contact the buyer in this regard not later than 7 days after the Offer has been purchased.
5. The Organiser can at any time stop offering the Offer further. However, in that case, they must deliver the Offer’s subject to all the buyers that purchased it before the offer was canceled. By default, Offers listed in the ‘buy now’ option end with the Fundraiser’s termination date, although the Organiser may also delete the Offer at any time. Nevertheless, the Organiser is still obliged to perform their obligations related to the Offers acquired by the time of their deletion. It is not possible to add new Offers after the termination of the Fundraiser. In order to add a new Offer, it is necessary to extend the duration of the Fundraiser.
6. If the Offer has been listed on an Auction, only Registered Users may submit bids. Bids equal to or higher than 2.500 € may only be submitted by Verified Users. Bids may be submitted until the Auction ends.
7. Submitted bids can not be revoked through the Website. In the event of an obvious mistake while submitting a bid (e.g. an additional zero in the amount), the bidder may contact us at and we may - at our own discretion - decide to revoke their bid.
8. After the Auction is over, the highest bidder is sent an email confirming their win in the Auction. The email includes a direct link to make a Donation to the Fundraiser where the Offer was made, with the Donation amount matching the bid. They should make this Donation in 24 hours since the email was sent - if they do not do so, the Organiser may cancel the auction - until they decide to do so, the highest bidder may still pay the Offers price., Alternatively, after the said 24 hours have passed, the Organiser may discard the highest bidder and offer the purchase of the Offer’s subject to the next highest bidder.
9. We are not a party to an agreement struck by the purchase of the Offer and are not responsible for the Organiser fulfilling their obligations arising from it. Such agreement is struck between the Organiser and the Supporter who made the purchase of the Offer. The Organiser is solely responsible for fulfilling their obligations both to the buyer and any third parties (e.g. tax duties).
10. If the buyer does not deliver the Offer’s subject, its buyer may contact us at [email protected]. We may contact the Organiser asking them to provide an applicable proof of delivery. If the Organiser does not provide the proof or there are still reasonable doubts about the Offer’s subject delivery, we may send the data of the Organiser (together with the data we collected during the identity verification) to the buyer in order to enable them to pursue their claims outside 4fund.com. If, at this time, there are still sufficient funds in the balance of the Fundraiser, we also may use it to refund the amount paid for the Offer to the buyer.
11. Immovable property, stocks, shares or any other item that can only be effectively sold by fulfilling additional administrative or legal duties can not be an Offer’s subject. It is also forbidden to offer items that would be illegal or restricted to sell or would violate someone else's personal rights, and to use derogatory language in the Offer’s description. Furthermore, it is forbidden to claim or suggest in the Offer’s description that we are responsible for the Organiser fulfilling their obligations or in any way guaranteeing it. We may delete such Offers without prior requesting the Organiser to remove them.
12. We may block, delete or suspend the User Account of a User that:
13. In the event that the Offer raises suspicions as to its subject’s existence or the Organiser’s ownership and/or right to sell it, we may ask the Organiser to provide proof for such facts. Should the Organiser fail to provide applicable proof or it does not resolve our doubts, we may delete the Offer.
14. In the event that the Fundraiser’s Account balance on a Fundraiser with Offers listed is refunded to the Supporters out of any reason, the refunds are made within the rules stated in pt. 11. The Organiser may provide us with a proof of delivery of the Offer’s subject to a buyer who has received such a refund, and we will provide the Organiser with the data of the buyer that we possess in order to enable the Organiser to contact the buyer in regard of the payment or to pursue their claims outside 4fund.com
15. The provisions of points 8.1 - 8.14 shall apply accordingly to the rules for the Founders' Offers, subject to the provisions listed below. Whenever in points 8.1 - 8.14 the Organiser is mentioned as the one making the Offer, the rules shall apply also to the Founder.
16. Only Verified Users may make Founders’ Offers. In addition, Founders’ Offers may only be made by natural persons who do not make them as a part of their professional or business activity.
17. Founders’ Offers may be made on a specific Fundraiser if its Organiser enables such an option by selecting the "Enable adding offers/auctions for others" button. This option is available only to the Organisers who are Verified Users.
18. The Founder adds the Founder's Offer by selecting a specific Fundraiser that they want to support, followed by completing and accepting the Founder's Offer adding form.
19. The Organiser accepts or rejects the Offers proposed by the Founder before making them available on their Fundraiser. The given Offer submitted by the Founder becomes valid from the moment the Organiser accepts it.
20. Responsibility for the performance of the obligation resulting from offering the Founder's Offer rests solely with the Founder. The Organiser is not responsible for the transfer of the Offer’s subject offered by the Founder.
21. The payment for the Founder's Offer is credited directly to the Fundraiser’s Account maintained for the Fundraiser to which it has been linked. It is assumed that between the Founder and the Organiser of the Fundraiser to which the Founder's Offer has been linked, a donation agreement in the amount received in exchange for the Offer is concluded, effective immediately at the time of purchase of the Founder's Offer by the Supporter. No legal relationship is established between the Supporter who purchases the Founder's Offer and the Organiser of the Fundraiser - the Supporter concludes an agreement only with the Founder from whom they purchased the Offer.
22. The Founder may remove the Founder's Offer they made if the Offer has not yet been purchased. They may also stop offering the items further at any time, however, they are then obliged to deliver the items to all the Supporters who have bought it earlier.
23. The Organiser may at any time remove or terminate a specific Founder's Offer added to their Fundraiser. In such a case the Founder must still fulfill their obligations to the Supporters who bought the items before the Organiser has done so.
24. Zrzutka.pl sp. z o.o. acts as an operator of the platform within the meaning of the provisions of the Act of 23 May 2024 amending the Act on the exchange of tax information with other countries and certain other acts (hereinafter: "the Act"), which implements Council Directive (EU) 2021/514 of 22 March 2021 amending Directive 2011/16/EU on administrative cooperation in the field of taxation. Due to the above, we must fulfill the obligations specified in the Act.
25. In order to fulfill the obligations arising from the Act we may ask the User to provide their tax identification number (TIN number).TIN (Tax Identification Number) is a general term used in the context of tax identification, which refers to the tax identification number in various countries, e.g. in Poland, the TIN is PESEL and NIP, in Italy Codice Fiscale (CF), in France Numéro Fiscal de Référence (NIF), in Ireland Personal Public Service Number (PPS) etc. The numbers recognized as TINs vary from country to country - if you don't know what your TIN number is, you can check it by selecting your country from the list available here.
26. A User who wants to make an Offer may be asked to provide the Operator their TIN number. Providing the TIN number is a necessary condition, without which it will not be possible to make an Offer.
27. Notwithstanding the above - in order to comply with our statutory obligations - we may ask Users who have previously made Offers to provide their TIN or their address (or both). The user will then receive three messages (the second one after 20 days, the third one after 40 days) informing them that they need to provide additional data.
28. If the Organiser does not provide the relevant data within 60 days of receiving the first communication, we will block the withdrawal of funds from their Fundraisers for which they also received Donations from the sale of Offers, as long as the balance of a specific Fundraiser is positive and prevent the Organiser from making further Offers - until we receive the requested data. If none of the Organiser's Fundraisers meet the condition referred to in the preceding sentence, then in the case of Fundraisers in which:
  1. the Organiser has added Offers, but has not sold any of them, and the Fundraiser’s balance is positive;
  2. the Organizer has added Offers (regardless of whether they sold the Offers or not) and the current balance of the Fundraiser is 0 euro;
  we will delete the Organiser's existing Offers with no possibility to renew them and will prevent the Organiser from making further Offers - until we receive the requested data.
29. If the Founder does not provide the relevant data within 60 days of receiving the first communication, we will delete their existing Offers with no possibility to renew them and will prevent the Founder from making further Offers - until we receive the requested data. In addition, the rules described in point 8.28 above apply to any Offers that such a User adds on their own Fundraisers.
30. In accordance with the procedures set out in points 8.28 and 8.29 above, we may ask Users to confirm the data we have previously established. If the data declared by the User raises doubts, we may request that they are confirmed with an appropriate official document indicated by us.
31. If the User fails to fulfill the obligations arising from the Act and in result we need to delete the User's existing Offers with no possibility to renew them and prevent the User from making further Offers (until we receive the requested data), the User's Auctions will be terminated with no winner (all the bids submitted so far will be disregarded), and the subject of the Auction remains unsold.
LIABILITY
1. We are not a party to any agreement struck between the Users via the Website and therefore take no responsibility for them performing their obligations.
2. The verification procedures that we have introduced are aimed at lowering the risk of fraud on the Website as well as eliminating dishonest Users from it, but they do not guarantee that a given Fundraiser will not turn out to be a fraud. Even if we have verified a Fundraiser and have marked it as ‘verified’ or similarly, we are not liable for any loss accrued by the fact of donating to it, unless we would do it in bad faith.
3. Users are solely responsible for the legality of their actions on the Website, as well as for non-infringement of rights of any third party. We do not share their responsibility and unless we have acquired a notice from a competent authority or a legitimate information from any third party that any content that a User has posted on the Website infringes the law or rights of any third party and did not delete such content immediately after acquiring such information, cannot be held responsible for such infringement. This does not in any way limit our right to delete such content acting on our own accord.
4. We bear liability for the correctness, legality, availability and sufficient quality of the payment services that we provide, described in detail in Appendix No.1 - Framework Agreement. The funds kept on the Fundraiser’s Accounts are subject to the protection stipulated in the Polish Payment Services Act of August the 19th 2011 (they must be kept separately from our own funds and be placed on a separate bank account or safely invested, and they can never be subject to execution directed against us, even in the case of our insolvency).
5. We reserve the right to temporary breaks in us providing our services in the case of necessary technical or conservation works. We will notify the Users of such works beforehand.
6. We are not responsible for the temporary brakes in us providing our services due to force majeure or malicious acts of third parties (e.g. hacker attacks). If such circumstances cause the leak or risk of leak of Users data, we are obliged by law to notify the Users and take measures to minimize or avoid the leak.
ACCOUNT SUSPENSION AND DELETION
1. A Registered or Verified user may terminate their User Account at any time. If there are any funds kept on any of the User’s Fundraiser’s Accounts, in order to terminate the User Account the User must withdraw the funds beforehand. This may result in inability to terminate an account while it is suspended or the Fundraiser’s purpose verification procedures stipulated in pt. 5 are in progress.
2. We may suspend or delete a User Account in cases stipulated elsewhere in the Regulations, particularly when we have information or suspicion of the User committing fraud, breaking the law in another way or violating the Regulations.
3. We may suspend the User Account of a User when we have suspicion of them committing fraud, breaking the law in other ways or violating the Regulations, and there have been procedures introduced in order to confirm or disprove such a suspicion. If the User’s Account gets suspended, we may impose restrictions on their ability to withdraw the funds from Fundraiser’s Accounts as well as ability to accept Donations on Fundraisers. Should the suspicion be disproved, we will promptly restore the User’s full access to their User Account. If the suspicions get confirmed, User’s Account will be deleted (apart from us taking any other legal measures). Please note that the automatic withdrawals block after reaching the amount thresholds indicated in point 5.1 does not constitute a User Account suspension and does not mean that we have any particular suspicions concerning your Fundraiser - this is a normal procedure that we apply equally to all the Organisers.
4. We may also delete the User Account and/or deny the possibility to open a User Account in case we - at our sole discretion - consider maintaining a business relationship with a specific User an unacceptable risk to our reputation due to the User’s activity on the Website or outside the Website. This concerns particularly Users convicted of crimes that could impact the public reception of their Fundraisers and Users engaged in spreading fake news or propaganda.
5. If we delete a User’s Account due to the User breaking the law or violating the roles set in the Regulations, we may take measures to prevent them from creating a new account (blacklisting).
6. If we delete a User Account and there are still funds left on any of the User’s Fundraisers’ Accounts, we may:
REFUNDS
1. The Organiser may decide to refund any single Donation by giving us such an order. The Organiser may also decide to refund all the balance of the Fundraiser back to the Supporters.
2. Refunds by the Organiser will be disabled if the withdrawals from the Fundraiser’s Account are restricted for any reason.
3. If the balance of the Fundraiser’s Account is insufficient to refund all the Donations in foll (due to the Organiser’s withdrawals), and the Organiser orders us to refund all the balance of the Fundraiser’s Account or we decide to refund it in instances stipulated elsewhere in the Regulations, the refunds are made in the order from the most recent to the oldest Donations. Should the amount left while making refunds be insufficient to cover a specific Donation, this refund is not executed and we make a refund to the next Supporter in line. If the amount left after making refunds in this order is insufficient to cover any Donation in foll, we make a partial refund in this amount to the first Supporter in line who didn’t get a full refund.
4. Refunds are made in the euro currency to the Supporter’s bank account of the payment card that the Donation was made from or directly to the Supporter’s bank account if the Donation was made by bank transfer. If such an account is held in a currency other than euro, third party charges or exchange rates may apply.
ANTI MONEY - LAUNDERING/ COUNTERING THE FINANCING OF TERRORISM
1. As a payment services provider with its registered office in Poland, we are subject to the Polish Anti - Money Laundering and Countering the Financing of the Terrorism Act of March the 1st 2018, as well as the applicable EU Regulations concerning the subject. These form the legal ground for our rights and duties in that matter.
2. In order to fulfill our legal duties, we need to monitor the transactions on the Website in order to find irregularities that might indicate the suspicion of money laundering or financing of terrorism. We also might need to ask you additional questions or request additional documents from you in order to better understand the nature of your transactions or your goal in having a business relationship with us. This may also happen in instances not stipulated elsewhere in the Regulations. Failure to provide us with reasonable explanation and/or the requested documents might result in restrictions on your User Account or our business relationship being terminated. We are also bound to report any suspicions of money laundering or financing of terrorism to the relevant authorities.
3. Due to the inability to properly apply due diligence measures, we do not allow the organization of Fundraisers whose purpose is related to cryptocurrencies or crypto-assets, where confirming their legal compliance, determining the exact purpose of the funding, and/or verifying the planned project's operations is not possible without conducting detailed verification procedures—especially those involving an analysis of the project's compliance with applicable, national, or EU law. Such Fundraisers will be deleted with Donations refunded to the Supporters.
4. If you intend to organise a Fundraiser aimed at supporting individuals or communities located in areas affected by armed conflict or other military activities, you are required to obtain our prior consent to organise such a Fundraiser and to consult us on the form and manner of achieving its purpose. We may suspend or remove such a Fundraiser organised without our consent and refund its balance to the Supporters. The above is a result of our obligation to assess the correctness and legality of the flow of funds in order to properly conduct financial security measures, particularly aimed at countering terrorist financing.
INTELLECTUAL PROPERTY RIGHTS
1. The name of the Website, our logo, graphic design, software, Website code and database are subject to legal protection as intellectual property.
2. By posting anything on the Website (e.g. photos on your Fundraiser, Digital Offers you make), you confirm that the way you use it does not infringe any intellectual property rights of any third party.
3. If you claim that anything posted by any User infringes your intellectual property rights, you may contact us at (where possible by providing us with proof of your rights). We will block such content if there is any suspicion of such infringement.
4. If we find your Fundraiser particularly interesting, fresh or worthy of support, we may promote it on our Website or outside the Website (e.g. on our social media or on Google ads) free of charge. Such advertising might be combined with the promotion of the Website itself. By publishing a Fundraiser on the Website, you give us permission to use the content you post in such a way.
COMPLAINTS
1. If you believe our payment services are of an insufficient quality or we provide them in violation of these Regulations, you may file a complaint to us. The complaint may be posted to or in writing to our office: Zrzutka.pl sp. z o.o., al. Karkonoska 59, 53-015 Wroclaw, Poland. You may also file the complaint by person at our office if you wish.
2. In your complaint, you should shortly describe the matter in question and provide sufficient data for us to identify it. If we are unable to do this, we might ask you to provide further explanation before we answer the complaint.
3. We will provide an answer to your complaint as soon as possible, not later than in 30 days since it has reached us. In complex matters, we might extend the time to answer for another 30 days, but if we do so, we will notify you of it in the original time of 30 days since we acquired your complaint, explaining why we have found the matter complex. Our answer will be sent by email, or should you request it, by post.
4. Please note that we do not process the Donation payments ourselves (our payment services are limited to maintaining Fundraiser’s accounts and processing withdrawals). If you have a complaint regarding the Donation payment process, you should file it directly to PayU S.A. or UAB ZEN.COM (depending on the payment method used) The way of filing and processing such a complaint is stated in their terms of service accepted when making a Donation (also available here for PayU S.A. or here for UAB ZEN.COM). You can also post such a complaint to us and we will further it to PayU S.A. or UAB ZEN.COM.
OPINIONS AND COMMENTS
1. Users can post their opinions and comments on the Website (e.g., when making a donation, expressing their views on a particular Fundraiser or blog post).
2. The content of specific comments and opinions is checked by our employees as part of standard verification activities.
3. Our employees remove opinions and comments that contain illegal content, i.e. any information that, in itself or in relation to an activity, including the sale of products or the provision of services, is not in compliance with Union law or the law of any Member State which is in compliance with Union law, irrespective of the precise subject matter or nature of that law.
4. In addition, our employees may also refuse to publish or may delete any content that:
  1. is inconsistent with the subject matter, e.g. with the topic of a particular Fundraiser or blog post;
  2. contains links;
  3. is used to conduct activities competitive to ours, e.g. promoting competitive websites;
  4. is used to conduct prohibited advertising, promotional and marketing activities, in particular by posting advertisements and promoting products, services and projects;
  5. is used to conduct activities prohibited by law, e.g. attempts to fraud and extort funds from other Users;
  6. incites violence against any living beings, including animals, or approves such violence;
  7. propagates any fascist or other totalitarian state system;
  8. incites hatred based on differences of gender, sex, nationality, ethnicity, race, religion or on the basis of irreligiousness, or approves such hatred;
  9. insults a group of people or individual persons because of their gender, sexual, national, ethnic, racial or religious affiliation or because of their lack of any religious denomination;
  10. contains signs of gender discrimination or is of a chauvinistic and/or misogynistic nature;
  11. defames or insults any third party;
  12. violates the personal rights of any third party;
  13. contains explicit language or other content of an offensive nature;
  14. incites or approve dangerous behavior;
  15. offends religious feelings;
  16. may cause discomfort to others, in particular through lack of empathy or respect for other users;
  17. violates the applicable legal order or public decency in any other way.
5. Explicit language and links to fundraisers organised on crowdfunding websites are automatically removed from the content of opinions and comments (to avoid spam).
6. Users who consider the content of an opinion or comment published on the Website to be illegal or violating the terms of the Regulations may send us a report regarding this content using the form linked here.
7. We consider the report and make a decision on the content to which the report relates in a non-arbitrary, objective and timely manner (up to 14 days).
8. We notify the person who submitted the report about the decision made without undue delay.
9. Our decision may be to remove the content or leave the content on the Website.
10. In the case of removal of an opinion or comment, our employee informs the User who was its author about this fact. The user may appeal our decision within 14 days of receiving the reasons for its removal.
11. The appeal should contain a comprehensive statement of reasons.
12. We consider appeals within 14 days.
13. If we become aware of any information giving rise to a suspicion that a criminal offence involving a threat to the life or safety of a person or persons has taken place, is taking place or is likely to take place, we shall promptly inform the law enforcement or judicial authorities of the Member State or Member States concerned of its suspicion and provide all relevant information available.
14. We have designated an electronic point of contact associated with the Website for direct communication with Member State’s authorities, the Commission and the Board - use this e-mail address: .
MISCELLANEOUS
1. The use of the Website depends on the fulfillment of technical requirements. In order to use our services properly, the User should be in possession of:
2. Using all or some of the functionalities of the Website may require the installation of software such as Java or JavaScript, as well as accepting cookies in the browser settings and being in possession of an e-mail address and a mobile phone.
3. If the funds on the Fundraiser’s Account are seized in an enforcement proceeding, we may be forced to transfer them to the competent authority (e.g. bailiff). If the amount of the seizure we are notified of is higher than the Fundraiser’s Account balance at the time of the notice, we may also block the possibility to make Donations to the Fundraiser in order to protect the Supporters from donating to a purpose that will not get realised - unless the Fundraiser’s purpose was to cover the debts of the Organiser.
4. On the Website it is possible for the Registered Users to comment on the other Users’ Fundraisers. The Organiser of the Fundraiser may at any time block the ability to comment on it, which will also result in hiding all the previous comments. It is forbidden to use derogatory language in the comments, provide illicit content in them (including links to the sites with illegal content), provide links to your own Fundraisers in them (spamming), or to use them to defame or offend anyone. We may delete such comments, and - in extreme cases - delete or suspend the User’s Account of the User.
5. Due to our legal obligations in anti-money laundering and counter terrorist financing, it is forbidden to use the Fundraisers you create in another way than to collect money from Supporters in order to realize your Project, particularly in order to abuse any special offers or promotions in banks or other payment services providers where you need to make a certain turnover on an account or instrument. The Fundraiser is not intended to serve as a digital wallet where only the Organiser himself would make Donations. Such Fundraisers may be deleted by us, and in extreme cases we may also suspend or delete their Organiser’s User Account.
6. In the event of the Organiser’s death:
7. These Regulations are made under Polish law. Unless the law entitles you to pursue your claims against us in your country, the court competent to resolve any matters arising between us shall be the court of our registered office.
8. These Regulations are made in English which remains their only original language version. Users from non-English speaking regions may be redirected to the machine-translated version of the Website or they may opt to view the Website in their chosen language, which would make it possible to view the Regulations in other languages. In such a case, should an error or ambiguity result from a translation, the original English version of the Regulations shall prevail. The aforementioned rule is also applicable to any other texts, information or communication on the Website.
9. If, for any reason, we ever decide to permanently terminate our services, we will notify our Users about it. Since that date, it will be impossible to organise new Fundraisers and the already existing Fundraisers will be able to continue for the time indicated in such a notice. After that time, all Fundraisers will be deleted and we will transfer the balances of all Fundraisers’ Accounts to the Organisers’ Bank Accounts.
10. We can also provide the functionalities of our website in the form of a PWA (Progressive Web Application) available for download from Google Play/App Store. The application in this form is only a channel of access to the Website independent of the web browser, but subject to similar technical requirements as access to the Website using a browser and providing the same functionalities as the Website viewed using a browser. All principles of using the Website specified in these Regulations also apply in the case of downloading and using the application indicated above.

COSTOS

Us pregunteu quant costa organitzar una recaptació de fons a 4fund.com? Podeu iniciar i gestionar la vostra recaptació de fons sense comissions! Configurar i utilitzar un compte a 4fund.com és 100% GRATUÏT per a tothom . Us donem una oportunitat única de crear una recaptació de fons sense cap cost inicial. A més, tampoc hi ha comissió sobre dipòsits i retirades.

Els donants tampoc no incorreran en cap comissió ni comissió , independentment del mètode de pagament escollit. El 100% de la vostra donació es destina a l'organitzador de la recaptació de fons; no hi ha cap comissió de transacció obligatòria. Els donants poden ajudar a impulsar 4fund.com amb un suport opcional, però mai és obligatori.

En el procés de donació i retirada, hem afegit l'opció de donar suport a 4fund.com: si no voleu fer una donació, moveu el control lliscant de suport a zero durant el pagament i, durant la retirada, no marqueu la casella de selecció per donar-nos suport, i quan us recordem que ens doneu suport ressaltant la secció corresponent, seleccioneu "No, gràcies".

Els nostres serveis principals són completament gratuïts, però com a organitzador també podeu adquirir diverses opcions de promoció i millora. Podeu consultar els seus preus a continuació.

Serveis premium*	Durada	Preu
Adreça web individual (àlies)	7 / 14 / 30 dies	1 / 2 / 3 euros
Recaptació de fons promocionada**	7 / 14 / 30 dies	5 / 10 / 15 euros
El més destacat de la recaptació de fons promocionada**	7 / 14 / 30 dies	8 / 16 / 24 euros
Paquet (adreça web individual, recaptació de fons promocionada i element destacat)**	7 / 14 / 30 dies	9 / 18 / 27 euros

*Abans d'acceptar els serveis premium de la recaptació de fons, es requeriran documents que demostrin la credibilitat de la recaptació de fons. Si no es presenten, les funcions premium de la recaptació de fons poden ser rebutjades.

**Properament

Tarifes per devolucions

La comissió per una transacció de devolució és de 0,5 EUR.

Tots els imports indicats són imports bruts.

ACORD MARC

Apèndix núm. 1 - CONTRACTE MARC PER A LA PRESTACIÓ DE SERVEIS DE PAGAMENT

TERMES UTILITZATS EN EL CONTRACTE
1. Llevat que s'especifiqui el contrari en aquest Contracte Marc per a la prestació de serveis de pagament (d'ara endavant: el Contracte), qualsevol terme en majúscula que s'hi utilitzi té el significat especificat a la part 1 de les condicions d'ús de 4fund.com (d'ara endavant: el Reglament), de les quals el Contracte n'és un apèndix. Qualsevol terme legal utilitzat en el Contracte té el significat que li assigna la Directiva (UE) 2015/2366 del Parlament Europeu i del Consell, de 25 de novembre de 2015, relativa als serveis de pagament en el mercat interior, que modifica les Directives 2002/65/CE, 2009/110/CE i 2013/36/UE i el Reglament (UE) núm. 1093/2010, i que deroga la Directiva 2007/64/CE, de la qual l'Acord de Prestació de Serveis polonès és una implementació.
CONCLUSIÓ DEL CONTRACTE
1. El Contracte es conclou entre l'Organitzador i nosaltres quan es compleix l'última de les condicions següents:
2. El contracte es formalitza per un període indefinit.
INFORMACIÓ SOBRE EL PROVEÏDOR DE SERVEIS
1. Els serveis de pagament proporcionats en virtut del Contracte els proporcionem directament nosaltres, és a dir: Zrzutka.pl sp. z oo, una societat de responsabilitat limitada (spółka z ograniczoną odpowiedzialnością) amb domicili social a Polònia, al. Karkonoska 59, 53-015 Wrocław, amb número d'identificació fiscal (NIP) 8992796896, inscrita al Registre Mercantil (KRS) amb el número 0000634168.
2. Som un proveïdor de serveis de pagament (krajowa instytucja płatnicza) amb llicència de l'Autoritat de Supervisió Financera Polonesa (Komisja Nadzoru Finansowego) amb el número de llicència IP48/2019. Podeu consultar el nostre estatus com a proveïdor de serveis de pagament aquí . Hem informat a la nostra autoritat de supervisió de la nostra intenció de prestar els nostres serveis de pagament a tots els països de l'EEE amb la llibertat de prestació de serveis transfronterers, i ho hem transmès a totes les autoritats de supervisió financera de l'EEE. Cap autoritat es va oposar a que prestéssim aquests serveis al seu país ni va restringir les condicions perquè poguéssim fer-ho.
INFORMACIÓ SOBRE ELS SERVEIS PRESTATS
1. En els termes especificats en aquest Contracte, oferim els següents serveis de pagament a l'Organitzador:
2. L'organitzador només pot enviar una ordre de pagament a través del lloc web.
3. Els fons de l'Organitzador acumulats al compte de la Recaptadora de Fons no estan subjectes a interessos.
4. Amb les excepcions establertes en el Reglament, els fons acumulats al compte del recaptador de fons només es poden utilitzar per a l'execució de les ordres de pagament de l'organitzador i a) es poden retirar al compte bancari de l'organitzador b) es poden retornar als patrocinadors c) es poden retirar al compte bancari del beneficiari fix.
5. Per tal de realitzar una ordre de pagament amb retirada, l'Organitzador ha d'assignar primer una targeta de pagament emesa per una entitat financera que admeti la solució VISA Direct® o Mastercard Send® al seu Compte d'Usuari, tal com es descriu al punt 4.13 del Reglament. Si l'entitat financera emissora de la targeta no admet la solució aplicable, les ordres de pagament amb retirada no s'executaran fins que l'Organitzador no assigni una targeta de l'entitat que sí que ho fa.
6. No es processaran les transferències de crèdit ordenades per imports superiors al saldo actual del compte del recaptador de fons.
7. L'organitzador autoritza la transacció de pagament seleccionant l'opció "retirar" al seu compte d'usuari, establint l'import de la retirada i fent clic al botó "retirar". A més, la creació d'un destinatari de confiança, la sol·licitud de devolucions del compte de la recaptació de fons als patrocinadors, l'accés a la pestanya de verificació, l'accés a la pantalla amb l'historial de retirades (si s'utilitza per primera vegada o si ha d'incloure l'historial de retirades de fa més de 90 dies o si han passat més de 90 dies des de l'últim accés de l'organitzador a la informació sobre l'historial de retirades o han passat 90 dies des de l'últim ús de l'autenticació forta) requereix que l'organitzador proporcioni el codi d'autenticació enviat a l'adreça de correu electrònic o al seu número de telèfon mòbil (si ha proporcionat aquest número) assignat al compte d'usuari. Fins que l'organitzador no proporcioni el codi d'autenticació, no es realitza la transacció de pagament ni el servei esmentat a la frase anterior.
8. Les transaccions de pagament es processen en euros.
9. L'import màxim per retirada individual és de 20.000 EUR. L'organitzador també pot establir els seus propis límits de transacció individual i diària al seu compte d'usuari.
AUTENTICACIÓ FORTA DEL CLIENT
1. Sempre que una transacció s'hagi de confirmar mitjançant una autenticació forta del client, es genera un codi d'autenticació i s'envia al correu electrònic de l'organitzador o al seu número de telèfon mòbil (si ha proporcionat aquest número).
2. El codi d'autenticació és vàlid durant 5 minuts des que es va generar.
3. Cinc intents consecutius de verificació amb un nom d'usuari, una contrasenya o un codi d'autenticació incorrectes resulten en el bloqueig temporal de la verificació durant 30 segons. Deu intents d'aquest tipus resulten en el bloqueig temporal de la verificació durant 30 minuts.
4. Si, després d'obtenir accés al seu compte de recaptador de fons, l'organitzador està inactiu durant 5 minuts, es tanca la sessió automàticament.
5. Després de la rescissió del contracte, esborrarem el nom d'usuari i la contrasenya de l'organitzador, així com desactivarem els codis d'autenticació.
DATA LÍMIT PER A LA COMPLECIÓ DE L'OPERACIÓ DE PAGAMENT
1. A causa de l'ús de les solucions MasterCard Send® i Visa Direct®, la majoria de les transaccions de pagament (tant les retirades del compte del recaptador de fons com l'abonament d'una donació) s'haurien de completar gairebé en temps real. Tanmateix, el termini garantit per a la finalització de les transaccions de pagament és fins al final del següent dia hàbil després que s'hagi realitzat l'ordre de pagament. Si l'ordre de pagament s'ha realitzat en un dia no hàbil, el termini és el següent dia hàbil després del primer dia hàbil següent.
2. Una ordre de pagament no es pot retirar després que hagi estat autoritzada tal com s'estipula a la secció 4.7.
OBLIGACIONS D'INFORMACIÓ
1. Un cop finalitzat el Contracte, l'Organitzador pot sol·licitar que li enviem una còpia impresa del Contracte a la seva adreça postal o que li enviem una còpia electrònica del Contracte a la seva adreça de correu electrònic en qualsevol moment. Abans de la seva formalització, el Contracte està disponible al nostre lloc web aquí .
2. Després de rebre el pagament al compte del recaptador de fons i després de completar la transacció de pagament, proporcionem a l'organitzador la informació següent:
3. Després d'iniciar la sessió al compte d'usuari, l'organitzador pot verificar l'estat de la transacció de pagament i el saldo del compte del recaptador de fons en qualsevol moment, sempre que no es pugui accedir al compte d'usuari a causa de treballs tècnics planificats amb antelació.
4. La confirmació de la transacció de pagament s'emet en format electrònic i està disponible al lloc web.
5. L'organitzador pot accedir a l'historial de les seves transaccions de pagament en qualsevol moment iniciant la sessió al seu compte d'usuari i seleccionant el botó "Finances" a la seva recaptació de fons.
6. Proporcionem a tots els nostres clients que tenen l'estatus de consumidor un resum de totes les comissions que cobrem per les transaccions de pagament almenys un cop l'any. El resum s'envia al correu electrònic de l'organitzador. El resum es proporciona de manera gratuïta. L'organitzador pot sol·licitar que enviem una còpia impresa del resum a la seva adreça postal.
SERVEIS DE PAGAMENT DE TERCERS
1. Oferim els nostres propis serveis de pagament, indicats al punt 4.1., només per a l'Organitzador. El servei d'iniciació de pagaments necessari per fer una donació a una recaptació de fons el proporciona un tercer: PayU SA, amb domicili social a Poznań, 60-166 Poznań, a ul. Grunwaldzka 186, un proveïdor de serveis de pagament amb llicència, supervisat per l'Autoritat de Supervisió Financera Polonesa, inscrit al Registre de proveïdors de serveis de pagament amb el número IP1/2012, amb el número de NIF (NIP) 7792308495, inscrit al Registre Mercantil (KRS) amb el número 0000274399 o UAB ZEN.COM, amb domicili social a Vílnius, LT-09320, a Lvivo g. 25-104, entitat financera amb llicència sota la supervisió del Banc Central de Lituània, número de llicència d'entitat de diners electrònics LB000457, número de registre de l'empresa 304749651, NIF LT100011714916. Podeu consultar el seu estat com a proveïdor de serveis de pagament aquí . Tanmateix, cobrim totes les comissions de PayU SA i UAB ZEN.COM per a aquesta transacció; no es cobra cap comissió al suport.
TARIFES I CÀRRECS
1. No cobrem cap comissió pels serveis de pagament indicats al punt 4.1 i cobrim totes les comissions de PayU SA o UAB ZEN.COM que es cobren pels serveis de pagament necessaris per al procés de fer una donació. En comptes d'això, demanarem als patrocinadors i als organitzadors que ens facin una donació per separat quan facin la seva ordre de pagament. Aquesta donació és totalment opcional, és a dir, negar-se a fer-la no afectarà de cap manera el processament o la finalització de l'ordre de pagament.
2. Cobrem comissions per alguns serveis premium, que no són serveis de pagament però que poden afectar positivament la visibilitat pública o la popularitat de la vostra recaptació de fons. Aquests serveis i les comissions corresponents s'enumeren a l'apèndix núm. 2 del Reglament: taula de comissions i càrrecs.
DENEGACIÓ DE SERVEI
1. Podem denegar o ajornar l'execució d'una ordre de pagament després que hagi estat autoritzada si:
2. L'Organitzador serà informat de la denegació d'executar la seva ordre de pagament a través del seu Compte d'Usuari. Si la llei no ens impedeix proporcionar aquesta informació, indicarem el motiu de la denegació o de l'ajornament de l'execució d'una ordre de pagament, així com indicarem una manera de corregir l'ordre de pagament perquè s'executi.
3. S'informa al client que, a més de denegar o ajornar l'execució d'una ordre de pagament, estem obligats a notificar a les autoritats competents, incloses les forces de l'ordre, qualsevol comportament il·lícit relacionat amb l'ús dels nostres serveis de pagament que tinguem constància o que tinguem motius raonables per sospitar.
4. No assumim cap responsabilitat per la denegació o l'ajornament de l'execució d'una ordre de pagament si s'ha basat en els motius esmentats anteriorment o deriva d'una ordre per fer-ho donada per una autoritat competent que actua dins de la llei.
SEGURETAT DE LES TRANSACCIONS DE PAGAMENT
1. La seguretat de les operacions del lloc web, inclosa la seguretat de la comunicació, es garanteix en particular mitjançant: a) l'ús de programari que permeti controlar el flux d'informació entre el sistema informàtic de l'operador i la xarxa pública, b) garantir que el client utilitzi el lloc web de manera que s'eviti l'accés no autoritzat al contingut del missatge, c) garantir l'autenticació del client com a mínim proporcionant una contrasenya i un usuari.
2. L'ús del lloc web per part del Client es fa de manera que s'impedeixi l'accés no autoritzat al contingut, en particular mitjançant una connexió SSL xifrada.
3. L'ordre de pagament es protegeix al lloc web mitjançant: a) la identificació del client, b) l'autorització de l'ordre de pagament per part del client
4. La contrasenya del compte d'usuari i el codi d'autenticació: a) estan destinats només al client, b) no es poden divulgar de cap manera a tercers, inclosos els membres de la família, c) no són coneguts per les autoritats o els nostres empleats, així com per altres entitats que actuen en nom nostre, d) s'envien d'acord amb procediments que garanteixen la seva confidencialitat amb l'ús de programes informàtics, i l'obtenció d'informació sobre un d'ells no permet obtenir informació sobre l'altre alhora.
5. Apliquem un procediment segur per notificar al client en cas de frau o sospita de frau o amenaces de seguretat. Aquesta notificació estarà disponible al compte d'usuari després d'iniciar la sessió i notificarem al client la seva disponibilitat per SMS (si el client ha proporcionat el seu número de telèfon) o correu electrònic sense revelar el contingut de la notificació.
6. El procediment descrit a la pàgina 11.5 anterior també s'utilitzarà per notificar al client les bretxes o incidents greus de seguretat informàtica que puguin afectar els seus interessos financers o la integritat de les dades.
DEURES DEL CLIENT RESPECTE A LA SEGURETAT DELS SERVEIS DE PAGAMENT
1. El client ha d'emmagatzemar de manera segura i acurada les seves dades personalitzades, protegint l'accés al compte d'usuari (inici de sessió, contrasenya) i protegint l'accés als codis d'autenticació, dades biomètriques o altres dades de seguretat personalitzades de manera que cap altra persona hi tingui accés.
2. El client ha d'utilitzar programari antivirus, tallafocs i pegats de seguretat adequats per garantir la seguretat de les ordres de pagament enviades, així com analitzar les amenaces i els riscos greus derivats de la descàrrega de programari d'Internet si el client no està segur que el programari sigui autèntic i no hagi estat manipulat.
3. El client només ha d'utilitzar el lloc web autèntic, és a dir, amb un certificat que indiqui les nostres dades. El client ha d'assegurar-se que no ha estat redirigit (per exemple, des d'un correu electrònic que no prové de nosaltres) a una pàgina no autèntica.
4. El client no té permís per proporcionar les seves dades de seguretat personalitzades a altres persones ni per concedir-los accés als dispositius utilitzats pel client en la mesura que això permeti realitzar transaccions de pagament mitjançant el Compte d'Usuari (excepte per a proveïdors de serveis externs, si cal).
5. El client està obligat a comprovar la correcció de les dades de la transacció de pagament (per exemple, l'import del pagament, la data) abans d'autoritzar-la.
6. El client no pot utilitzar aplicacions i mecanismes externs per recordar l'inici de sessió, la contrasenya o els codis d'autenticació, ni altres dades de seguretat personalitzades a l'ordinador, telèfon o altre dispositiu mòbil a través del qual el client accedeix al seu compte d'usuari.
7. En cas que el client tingui coneixement o tingui motius justificats per sospitar que un tercer ha obtingut les seves dades que li permeten iniciar sessió al lloc web, inclòs el nom d'usuari o la contrasenya, el client ha d'informar-nos-en immediatament a i canviar el seu nom d'usuari i contrasenya.
8. Si el client sospita que s'ha produït una transacció (potencial) fraudulenta, un esdeveniment sospitós o una situació inusual mentre utilitzava els serveis del lloc web, i que hi ha hagut intents d'utilitzar tècniques de manipulació humana destinades a obtenir informació o cercar informació a les xarxes per tal de cometre frau o obtenir accés no autoritzat a un ordinador o xarxa (atacs d'enginyeria social), ens ho ha de notificar immediatament a .
9. El Client està obligat a informar de qualsevol cas de transaccions de pagament no autoritzades o iniciades o executades incorrectament sense demora indeguda tan bon punt tingui coneixement d'aquesta transacció de pagament, però no més tard de 13 mesos a partir de la data de càrrec al seu Compte de Recaptació de Fons o de la data en què s'havia de realitzar la transacció. Si no s'informa dins d'aquest període, les reclamacions del Client contra nosaltres per una transacció de pagament no autoritzada, no executada o executada incorrectament quedaran rescindides.
10. La comunicació per correu electrònic, a l'adreça de correu electrònic del client, així com a través del compte d'usuari al lloc web, constitueixen canals de comunicació segurs entre nosaltres i el client en l'àmbit de l'ús correcte i segur dels serveis de pagament. Qualsevol missatge relacionat amb els nostres serveis de pagament enviat a través d'un altre canal no és fiable.
11. Respondrem a qualsevol notificació del client descrita anteriorment de la manera estipulada al punt 12.10. De la mateixa manera, notificarem al client sobre (potencials) transaccions fraudulentes o la seva no iniciació, i també advertirem sobre l'aparició d'atacs, com ara atacs de phishing o enginyeria social, així com informarem els clients de qualsevol canvi en els nostres procediments de seguretat.
RESPONSABILITAT DEL CLIENT PER TRANSACCIONS NO AUTORITZADES
1. El client està obligat a informar-nos immediatament de qualsevol pèrdua, robatori, apropiació indeguda o ús no autoritzat de l'instrument de pagament o accés no autoritzat a aquest instrument per correu electrònic a o per telèfon al 00 48 570 575 131.
2. Fins que no rebem la notificació descrita anteriorment, el client que és pagador és responsable de les transaccions de pagament no autoritzades fins a un import de 50 euros, si la transacció de pagament no autoritzada és el resultat de:
3. El client no assumeix la responsabilitat descrita anteriorment si:
4. Després de presentar la notificació a què es refereix el punt 12.1 anterior, el client que és pagador no es responsabilitza de les transaccions de pagament no autoritzades, tret que les hagi causat intencionadament.
5. El client que és pagador és responsable de les transaccions de pagament no autoritzades per l'import següent si les va causar intencionadament o són el resultat de la seva mala conducta intencionada o negligència greu d'almenys una de les obligacions especificades en el Contracte. En aquest cas, els punts 12.3 i 12.4 anteriors no s'apliquen.
6. Si no exigim una autenticació forta del client, el client que sigui pagador no serà responsable de les transaccions de pagament no autoritzades, tret que hagi actuat intencionadament.
7. Si no facilitem els mitjans adequats per fer la notificació a què es refereix el punt 13.1 anterior, el client que és pagador no és responsable de les transaccions de pagament no autoritzades, tret que les hagi causat intencionadament.
LA NOSTRA RESPONSABILITAT PER TRANSACCIONS NO AUTORITZADES
1. En cas d'una transacció de pagament no autoritzada, retornarem immediatament, com a molt tard al final del dia laborable següent a la data en què hàgim descobert l'ocurrència d'una transacció de pagament no autoritzada que s'hagi carregat al compte del recaptador de fons, o a la data de recepció d'una notificació pertinent, l'import de la transacció de pagament no autoritzada al client, tret que tinguem motius raonables i degudament documentats per sospitar de frau i n'haguem informat per escrit a l'autoritat policial competent. Restaurarem el compte del recaptador de fons carregat a l'estat com si la transacció de pagament no autoritzada no s'hagués produït, acreditant-lo amb la data de valor com a molt tard a la data de carregar-hi l'import de la transacció de pagament no autoritzada.
2. Si l'Ordre de Pagament la presenta directament el client que és el pagador, som responsables davant d'ell per la no execució o l'execució incorrecta de la transacció de pagament, tret que:
3. Si som responsables segons el punt 14.2, restaurarem el compte de la recaptació de fons debitat a l'estat com si no s'hagués produït la no-execució o l'execució incorrecta de la transacció de pagament. Si això significa abonar el compte de la recaptació de fons, la data de valor de l'abonament no pot ser posterior a la data de debitament.
4. En cas d'una transacció de pagament no executada o executada de manera incorrecta, independentment de la nostra responsabilitat, a petició del pagador, prendrem mesures immediatament per rastrejar la transacció de pagament i notificarem al pagador les nostres conclusions de manera gratuïta.
5. La nostra responsabilitat establerta en aquest punt també inclou qualsevol interès o comissió que s'hagi cobrat al client a causa de la nostra no execució o execució incorrecta de l'ordre de pagament.
QUEIXES RELATIVES ALS SERVEIS DE PAGAMENT
1. Si creieu que els nostres serveis de pagament us són proporcionats infringint la legislació aplicable, de manera deshonesta o enganyosa, o si no esteu satisfets amb la seva qualitat, podeu presentar una queixa. La queixa es pot presentar en paper enviant-la per correu a: Zrzutka.pl sp. z oo, al. Karkonoska 59, 53-015 Wroclaw, Polònia, o per correu electrònic a .
2. La queixa ha de ser prou completa i contenir tota la informació necessària per identificar-vos com a usuari dels nostres serveis de pagament (és a dir, la vostra adreça de correu electrònic assignada al vostre compte d'usuari), així com el servei que creieu que no s'ha executat o que s'ha executat de manera incorrecta, els motius d'aquesta creença i les vostres expectatives sobre la solució de l'assumpte.
3. És possible que us demanem que aclariu o indiqueu la informació indicada anteriorment si la vostra queixa no les inclou. En aquest cas, el termini perquè considerem la vostra queixa comença un cop hàgiu completat aquesta informació.
4. Respondrem a la vostra queixa en un termini màxim de 30 dies després de rebre-la. En assumptes especialment complexos, en què no puguem respondre-us en 30 dies, podem ampliar aquest termini fins a 60 dies després de rebre la vostra queixa. Tanmateix, si aquest és el cas, us informarem que considerem l'assumpte complex (i us explicarem per què) en un termini màxim de 30 dies després de rebre la vostra queixa.
5. Si no responem a la vostra queixa dins dels terminis indicats anteriorment, s'entendrà que estem d'acord amb la vostra postura i acceptem les vostres demandes.
6. Respondrem a la vostra queixa en paper si tenim la vostra adreça postal o si ens l'heu proporcionat a la vostra queixa, tret que hàgiu sol·licitat clarament que us enviem la nostra resposta per correu electrònic.
7. Si no esteu satisfet amb la manera com hem gestionat la vostra queixa, podeu presentar una queixa al Defensor del Poble Financer (més informació aquí ) o a l'Autoritat Polonesa de Supervisió Financera (més informació aquí ). També podeu utilitzar la plataforma europea de resolució de conflictes en línia disponible aquí .
COMUNICACIÓ
1. Ens comuniquem amb els nostres clients:
2. Podeu comunicar-vos amb nosaltres enviant un correu electrònic a o enviant una carta a: Zrzutka.pl sp. z oo, al. Karkonoska 59, 53-015 Wroclaw, Polònia
CANVIS EN EL CONTRACTE
1. Ens reservem el dret de fer canvis en el contracte per motius importants, com ara nous requisits legals o canvis en la manera com prestem els nostres serveis. Notificarem aquests canvis als clients com a màxim 2 mesos abans que entrin en vigor. Si no esteu d'acord amb els canvis, podeu informar-nos que us hi oposeu enviant un correu electrònic a . Podeu rescindir el contracte en qualsevol moment fins que els canvis entrin en vigor. Si declareu que no esteu d'acord amb els canvis, però no el rescindiu, el vostre contracte es rescindirà el dia abans que els canvis entrin en vigor. No s'imposa cap càrrec pel fet de rescindir el contracte.
2. Si algun dels canvis realitzats en el Contracte afecta les comissions o càrrecs imposats als serveis de pagament, proporcionarem als clients un document complet amb una llista de les noves comissions.
RESOLUCIÓ DEL CONTRACTE
1. El client pot rescindir el seu contracte en qualsevol moment eliminant el seu compte d'usuari o enviant-nos una declaració escrita de rescissió del contracte a la nostra adreça postal.
2. Podem rescindir el contracte en qualsevol moment, sense donar cap motiu, amb un preavís mínim de dos mesos mitjançant una declaració feta en paper o en un altre suport durador, fins i tot enviant-la a l'adreça de correu electrònic del client.
3. Podem rescindir el contracte sense previ avís si:
4. En cas de rescissió del contracte per part del client, només és possible rescindir-lo un cop s'hagin retirat o retornat als patrocinadors tots els fons acumulats al compte del recaptador de fons.
5. En cas que el Contracte sigui rescindit per nosaltres, podrem fer una retirada forçosa dels fons de tots els comptes de recaptació de fons de l'organitzador al compte bancari de l'organitzador. Farem aquesta retirada tret que tinguem motius justificats per sospitar que els fons recollits al compte de la recaptació de fons provenen d'una font il·lícita o estan subjectes a frau i ho hàgim notificat a les autoritats policials competents, en aquest cas els fons podran estar subjectes a les disposicions d'aquesta autoritat o ser retornats als patrocinadors.
6. Si rescindim el contracte, enviarem per correu electrònic un resum de totes les comissions que hàgim cobrat per les transaccions de pagament de l'organitzador des del moment en què se'ls va lliurar l'últim resum, com a màxim 2 setmanes després de la rescissió del contracte.
DIVERSOS
1. El contracte es conclou en anglès, que continua sent la seva única versió original. Això també és aplicable si l'Usuari visualitza la versió traduïda automàticament del lloc web, tal com s'estipula al punt 15.7 del Reglament. La versió original en anglès del contracte es pot visualitzar després de canviar l'idioma del lloc web a anglès. La comunicació entre nosaltres i el client es fa en anglès, tret que acordem mútuament continuar-la en un altre idioma. Per comoditat dels clients, els missatges als clients que visualitzen el lloc web en versions diferents de l'anglès poden incloure una traducció generada automàticament del missatge a l'idioma que hagin triat. En aquest cas, l'idioma original del missatge continua sent l'anglès. Si el client troba el contingut del missatge incomprensible o ambigu, ha de canviar l'idioma del lloc web a anglès per rebre els missatges posteriors en anglès i escriure a per rebre l'original en anglès del missatge rebut anteriorment.
2. Si el client no té la condició de consumidor, els articles següents del PSP no són aplicables: art. 34, art. 35-37, art. 40 pt. 3 i 4, art. 45, art. 46 pt. 2-5, art. 47, art. 48, art. 51 i art. 144-146. En el cas de clients que no siguin consumidors, el termini per denunciar les transaccions de pagament identificades no autoritzades, no executades o executades de manera incorrecta, sota pena de prescripció dels drets de reclamació per aquestes transaccions de pagament, és de 14 dies a partir de la data de recepció de l'ordre de pagament per part dels EUA.
3. El contracte es conclou d'acord amb la legislació polonesa.
4. Si el client no és un consumidor, qualsevol controvèrsia relacionada amb el Contracte serà resolta pels tribunals comuns competents del nostre domicili social.

In brief, or what you should know before starting a Fundraiser.

DEFINITIONS

GENERAL TERMS

ACCOUNT CREATION AND IDENTITY VERIFICATION

ORGANISING AND SUPPORTING FUNDRAISERS

FUNDRAISER’S PURPOSE VERIFICATION

FUNDRAISER’S ADVERTISING

RECURRING SUPPORT

OFFERS AND AUCTIONS

LIABILITY

ACCOUNT SUSPENSION AND DELETION

REFUNDS

ANTI MONEY - LAUNDERING/ COUNTERING THE FINANCING OF TERRORISM

INTELLECTUAL PROPERTY RIGHTS

COMPLAINTS

OPINIONS AND COMMENTS

MISCELLANEOUS

COSTOS

ACORD MARC

Apèndix núm. 1 - CONTRACTE MARC PER A LA PRESTACIÓ DE SERVEIS DE PAGAMENT

TERMES UTILITZATS EN EL CONTRACTE

CONCLUSIÓ DEL CONTRACTE

INFORMACIÓ SOBRE EL PROVEÏDOR DE SERVEIS

INFORMACIÓ SOBRE ELS SERVEIS PRESTATS

AUTENTICACIÓ FORTA DEL CLIENT

DATA LÍMIT PER A LA COMPLECIÓ DE L'OPERACIÓ DE PAGAMENT

OBLIGACIONS D'INFORMACIÓ

SERVEIS DE PAGAMENT DE TERCERS

TARIFES I CÀRRECS

DENEGACIÓ DE SERVEI

SEGURETAT DE LES TRANSACCIONS DE PAGAMENT

DEURES DEL CLIENT RESPECTE A LA SEGURETAT DELS SERVEIS DE PAGAMENT

RESPONSABILITAT DEL CLIENT PER TRANSACCIONS NO AUTORITZADES

LA NOSTRA RESPONSABILITAT PER TRANSACCIONS NO AUTORITZADES

QUEIXES RELATIVES ALS SERVEIS DE PAGAMENT

COMUNICACIÓ

CANVIS EN EL CONTRACTE

RESOLUCIÓ DEL CONTRACTE

DIVERSOS

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